Desktop Support Specialist

FH Cann & Associates Inc.
Exeter, United States of America
7 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Shift work
Languages
English
Experience level
Intermediate
Compensation
$ 62K

Job location

Remote
Exeter, United States of America

Tech stack

Microsoft Windows
Microsoft Active Directory
VoIP
Business Systems
Computer Networks
Desktop Computing
Microsoft Office
Windows Server
Remote Desktop Services
Software Engineering
Internet Protocol Telephony
Firewalls (Computer Science)
Laptops
ManageEngine
User Accounts

Job description

If you enjoy solving problems, helping people, and working hands-on with technology, this role is for you! As a Desktop Support Specialist, you'll be the go-to tech expert supporting both onsite employees and a remote workforce in a Windows 11 environment. You'll work with a collaborative IT team, support key business systems, and play a critical role in keeping operations running smoothly.

What You'll Be Doing

  • Troubleshoot and resolve desktop and laptop hardware/software issues (in person & over the phone)
  • Install, configure, image, and deploy new computers and applications
  • Perform minor hardware, software, and peripheral repairs
  • Set up, manage, and maintain user accounts and permissions
  • Diagnose issues using technical documentation, user input, and system tools
  • Support our core CRM application (Artiva)
  • Manage help desk tickets, provide user updates, and meet SLA expectations
  • Collaborate with the IT team to escalate and resolve complex issues
  • Maintain flexibility for an occasional rotating Saturday shift
  • (Friday off the week you work Saturday!)

Schedule

  • Monday: 12:30 PM - 9:00 PM
  • Tuesday - Friday: 11:30 AM - 8:00 PM
  • Rotating Saturday: 10:00 AM - 6:30 PM, * In-office call/contact center (This role might support occasional hybrid work in some circumstances.
  • Federal and State contractor
  • Collaborative, team-based IT environment

Hybrid Work Requirements:

  • Hard-wired high-speed internet (minimum 25 Mbps up/down)
  • Private, quiet, distraction-free workspace
  • Full adherence to Telecommute Policy

Requirements

Do you have experience in Windows Remote Desktop?, * 3+ years of experience in a Desktop Support or Technical Support role

  • Strong knowledge of Windows 11 and Microsoft Office 365
  • Experience with Active Directory and help desk ticketing systems
  • Solid understanding of LAN/WAN networking
  • Experience supporting VoIP systems and softphones (a plus!)
  • Familiarity with firewall concepts and basic network security
  • Excellent customer service and communication skills
  • Ability to explain technical concepts to non-technical users

Technology You'll Work With

Hardware: Desktops, Laptops, Multifunction Network Printers, VoIP Phones Software: Windows 11, Microsoft Office 365, Active Directory, ManageEngine (or similar), * Reliable, friendly, and solution-oriented

  • Highly organized with strong time-management skills
  • Comfortable multitasking and working under deadlines
  • A true team player who enjoys helping others succeed, * Active Directory: 3 years (Required)
  • Help desk: 3 years (Required)
  • Desktop support: 3 years (Required)
  • Microsoft Windows Server: 3 years (Required)

Benefits & conditions

2.92.9 out of 5 stars Exeter, NH 03833 Hybrid work $26 - $30 an hour - Full-time, Pulled from the full job description

  • Referral program
  • 401(k)
  • Health insurance
  • Paid time off
  • Vision insurance
  • Dental insurance
  • Life insurance, * 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Application Question(s):

  • Do you have availability to work a set schedule Mon 12:30 PM - 9:00 PM, Tue-Fri 11:30 AM - 8:00 PM + Rotating Saturday: 10:00 AM - 6:30 PM? (Yes/No)

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