IP Cameras / Access Control / IP Audio Technical Support Spe

• Evaluate and confirm the performance of security, audio, and related connected devices to ensure they operate as intended.
• Provide technical assistance for desktop applications, platform software, and mobile tools associated with surveillance and access systems.
• Record customer concerns, troubleshooting steps, and final resolutions accurately within the ticket management system.
• Support users with setup and problem resolution involving computer hardware, software settings, and peripheral connectivity.
• Assist with network-related troubleshooting, including configuration, security considerations, and implementation support.
• Communicate clearly with customers to diagnose issues, explain solutions, and maintain a high-quality service experience.
• Coordinate with team members when needed to resolve complex cases and keep support requests moving efficiently. Requirements - At least 1 year of experience in technical support, IT services, customer support, or a closely related field.

Description We are looking for a technically minded support specialist to assist customers with IP cameras, access control systems, and IP audio solutions in New York. This position combines hands-on product troubleshooting with customer-focused technical guidance across hardware, software, and mobile platforms. The ideal candidate is comfortable investigating issues, documenting outcomes, and helping users resolve networking and device-related challenges in a fast-paced support environment., * High school diploma required; an associate degree, technical certification, or formal training in electronics or computer science is preferred.

• Working knowledge of IP cameras, audio equipment, CCTV, access control systems, or similar security technologies.
• Familiarity with computer hardware, software applications, networking concepts, and troubleshooting methods.
• Strong verbal and written communication skills in English.
• Proven ability to build positive customer relationships while handling support issues professionally.
• Solid analytical thinking, problem-solving ability, and capacity to manage multiple tasks effectively.
• Availability for a permanent position and a collaborative, team-oriented approach to work. Technology Doesn't Change the World, People Do., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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