Senior Service Engineer - End User Computer, Hybrid

Providence caregivers are not simply valued - they're invaluable. Join our team at Enterprise Information Services thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Service Engineers ensure caregivers have a fast, reliable, and frustrationfree digital experience by owning and operating our Digital Employee Experience (DEX) platform, powered by Nexthink. In this role, you'll partner with endpoint engineering, service desk, and application teams to design, scale, and run Nexthink as a core enterprise service-turning endpoint telemetry into actionable insights, automation, and measurable outcomes. You'll own the full service lifecycle, from platform architecture and experience scoring to proactive alerting, selfhealing workflows, executive reporting, and cost optimization, all while advancing the organization from reactive support to experiencedriven operations.

When issues arise, you're the calm technical leader who uses realtime endpoint data to quickly identify root cause, restore service, and ensure the fix sticks through durable automation and improved monitoring. As a principal engineer, you'll set technical standards, mentor other engineers, and shape the DEX roadmap-defining what "good" looks like for endpoint experience and translating complex data into businesslevel impact. If you thrive at the intersection of endpoint engineering, automation at scale, and caregiver experience, this role was built for you., Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

• Bachelor's Degree Computer Engineering, Computer Science, Mathematics, Engineering or an equivalent combination of education and experience
• 5 years related experience in systems administration; more preferred.
• Experience in automation, specifically related to deployment, recovery, or other manual processes.
• Experience with n-tier solutions.
• Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).
• Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations.
• Experience leading and representing the Service in backlog discussions and standups, * Experience in a Healthcare environment
• 5 or more years of Information Technology experience
• 1 or more years of experience managing Digital Experience (DEX) platforms, preferably Nexthink
• Strong Experience administering Windows and MacOS management platforms (Intune, Microsoft Configuration Manager, Jamf)
• Strong Experience with source code version control using Git/GitHub
• Strong Experience in process automation using Powershell or Bash
• Proficiency in Nexthink for endpoint analytics and experience management
• Strong PowerShell scripting skills for automation and systems management
• Hands-on experience with Microsoft Intune for modern device management
• Experience administering Microsoft Configuration Manager (SCCM)
• Experience managing macOS devices using Jamf Pro
• Experience leading and representing the Service in backlog discussions and standups

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable., Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.