Desktop Support Technician

Javen Technologies, Inc
Eagan, United States of America
3 days ago

Role details

Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate

Job location

Eagan, United States of America

Tech stack

Microsoft Windows
Apple Mac Systems
Audio Video Distribution
Desktop Environments
Virtual Private Networks (VPN)
Network Troubleshooting
Citrix Systems
Powershell
Azure
Software Deployment
VMware Horizon View
Microsoft InTune
Information Technology
Casper Suite
ServiceNow
Unified Endpoint Management

Job description

We are seeking a hands-on Desktop Support Technician with strong experience supporting enterprise desktop environments. This is an onsite role supporting end users, devices, software deployments, and IT infrastructure in a large corporate setting.

Requirements

3+ years of Desktop Support experience (Service Desk experience alone is not sufficient) Windows 11, macOS, Microsoft 365 support Microsoft Intune and/or JAMF device management PowerShell scripting and automation Entra ID (Azure AD) administration and troubleshooting Hardware, software, VPN, and network troubleshooting Experience with ServiceNow, Team Dynamix, or similar ITSM tools Device deployment, imaging, asset management, and lifecycle support Strong customer service and communication skills

Preferred:

CompTIA A+, Microsoft Endpoint Administrator, or JAMF certifications ITIL experience Microsoft Defender, CrowdStrike, or endpoint security tools VDI experience (Citrix, VMware Horizon, AVD)

Associate Degree, relevant certifications, or equivalent experience required.

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