IT Professional Associate

A professional level position within the Information Technology Services Unit of the Grady College of Journalism and Mass Communication. The person filling this position is expected to have a broad knowledge of technical skills to diagnose and resolve issues pertaining to standalone and interconnected systems including hardware, software, peripherals, and network devices. The person in this position may be an IT generalist or an employee with multiple technical specialties such as system administration, network administration, web development, etc.

The candidate filling this position will work closely with and report to the college IT Manager. Knowledge, Skills, Abilities and/or Competencies Excellent communication and organizational skills needed. The IT Professional will collaborate with other IT professionals in the unit to deploy and support networked Windows and MacOS desktop systems for individual users and a lab environment.

Experience and knowledge of Windows and MacOS for support and configuration, MS Office, Adobe Creative Cloud and other desktop applications such as various email clients. Successful candidate will have demonstrated the ability to work independently and as a member of a small team. Physical Demands Sitting for long periods, working with a keyboard, mouse and monitor. Some moving of equipment. Lifting up to 25 pounds. Is driving a responsibility of this position? No Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website. Background Investigation Policy Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website., General Work

• Install, standardize and troubleshoot desktop systems in a complex office or lab environment using modern operating systems.
• Assist clients with questions regarding Information Technology use and practices.
• MS Office, Adobe Creative Cloud and other desktop applications, including various email clients
• Hardware knowledge and basic printer troubleshooting.
• Reserve and maintain the college's checkout laptops, portable projectors.
• Assist with the management of the college IP addresses.
• Assist with imaging and configuration of hardware for deployment.
• Assist with Active Directory management, joining PC's to the domain and some Group Policy configuration.
• Assist in print server administration.
• Assist in MDT management to ensure applications repository is updated and maintained.
• Assist other members of the IT staff with various ongoing projects. Percentage of time 50

Duties/Responsibilities AV/Classroom Support

• General classroom support of A/V maintenance and troubleshooting.
• Serve as the primary point of contact for faculty and staff as they prepare for and conduct special events/presentations Percentage of time 35

Duties/Responsibilities Move Computer Systems

• Move computer systems as needed for office relocations, etc Percentage of time 5

Duties/Responsibilities Document work efforts

• Keep notes and documentation for work assignments Percentage of time 5, Other tasks as assigned

High school diploma or equivalent and 2 years of related experience

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( hrweb@uga.edu). USG Core Values Statement The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02.