Service Solutions Specialist

The Service Solutions Coordinator owns the day-to-day service administrative tasks and is results driven. The ideal candidate will be responsible for managing and growing service contract program, ensuring customer satisfaction, and driving sales growth. This role requires an understanding of fabricating equipment, excellent communication skills, and a proven track record in service administration.

What you will be doing:

• Maintain customer service contracts: Serve as the go to person for all maintenance contracts from creation, renewal, and cancellation.
• Maintain Contract Information: Maintaining Customer Relationship Management (CRM) for service solutions initiatives Support Growth Initiatives through collaboration with other departments
• Collaborate with the Sales and Operations Team: Work closely with the sales team to achieve sales targets and align company services with customer needs.
• Develop Account Plans: Create and execute strategic account plans that drive both customer success and business growth.
• Report on Account Progress: Regularly monitor, track, and report on the status of contracts, including sales results, activity reports, and customer KPIs to sales leadership.

Key tasks and Responsibilities:

• Manage and develop relationships with account managers, understanding their needs and delivering tailored solutions
• Translate customer needs into detailed requirements, coordinating with the account managers for existing machine contracts and with the sales back office on new machine sales
• Monitor the delivery of services associated with maintenance contracts to customers, ensuring a consistent level of quality and service, and addressing any issues
• Responsible for ensuring all customer accounts are up to date

• High School Diploma required and minimum of some College preferred
• Minimum 3-5 years of experience, preferably with Customer Service background
• Excellent organizational and intra-personal skills
• MS Word, Excel experience required
• CRM or SAP experience a plus

• Benefits (Medical, Dental, Vision, STD LTD)
• Life Insurance
• Paid Holidays
• 401k with 100% match up to 5%

We are Bystronic - a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond. We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain., Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting the sheet metal industry and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose.