Technical Support Specialist

• Receive, troubleshoot, and respond to Help Desk requests
• Setup new computers including connecting keyboard, mouse and monitor
• xperience with a ticketing system, such as ServiceNow, This position will provide technical support in day-to-day operations of computers, workstations, laptops, printers and other related computing resources. Provide software application support to end users via telephone including pre-scheduled on call support., Receive, troubleshoot, and respond to Help Desk requests via phone calls or e-mails in a 24/7 environment Setup and maintain hardware and software, including computers, printers, copiers, faxes, scanners, and projectors Educate end-users on how to resolve various hardware and software problems Assist staff with installation, configuration, and ongoing usability of desktops, laptops, peripheral equipment, and software, complying with given standards and guidelines Escalate to appropriate personnel as needed to achieve resolution Maintain and install printers and scanners Setup new computers including connecting keyboard, mouse and monitor to PC, checking for proper operation and installation of software Investigate and resolve computer software and hardware problems Provide software application support to end users via telephone or onsite Provide good written and oral communication skills Perform related duties as may be required

Do you have experience in Ticketing system technical support?, Do you have a High school diploma or GED?, High School Diploma / GED Associates Degree + 6 months experience in a desktop support environment, OR 2 years work/military experience in an IT field with a High School Diploma / GED 6+ months experience/working knowledge of Microsoft Office products to assist end - users with technical assistance for hardware and software United States Citizenship Ability and willingness to work 1st or 2nd shift hours and at least one weekend day per week Experience with a ticketing system, such as ServiceNow and ServiceDesk Ability to present ideas in user-friendly language

Key Technologies:

Certifications: CompTIA A+ or CompTIA Network+ ServiceNow and Service Desk ticketing / tracking system Windows 10 Mac IOS PC Imaging Technology - FOG Microsoft System Center Active Directory Microsoft Office 2016 Citrix Gateway GlobalProtect Dell Laptops Xerox Printers/Copiers

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