IT Help Desk Supervisor

Ultimate Staffing Services is actively seeking an experienced IT Help Desk Supervisor to join their client's team in Anaheim, CA. This role is a direct hire, permanent position and offers a fully onsite working environment. The IT Help Desk Supervisor will play a crucial role in ensuring efficient IT operations, serving as a key escalation point for Level 2 Service Desk support., * Serve as a key escalation point for Level 2 Service Desk support, resolving complex issues related to workstations, printers, networking, and mobile devices.

• Manage and maintain service tickets, ensuring timely resolution and proper documentation.
• Proactively monitor and support network performance across multiple locations.
• Maintain and optimize workstation performance to ensure reliability and uptime.
• Support and monitor ERP systems to ensure uninterrupted business operations.
• Administer and maintain Windows server environments.
• Assist with configuration and support of VoIP phone systems.
• Lead user onboarding, including system setup and access provisioning.
• Provide training and guidance to end users, including support for new tools and system rollouts.
• Assist with IT projects, system deployments, and upgrades.
• Maintain accurate inventory of IT assets and ensure systems are up to date.
• Create documentation and "how-to" guides to enhance user self-service.
• Support process improvements and contribute to overall IT team effectiveness.

Do you have experience in Incident Escalation?, Do you have a Bachelor's degree?, * Minimum 3+ years of IT support experience, including Level 2 help desk or advanced support responsibilities.

• Bachelor's degree in IT or related field preferred.
• Experience working in multi-site or fast-paced environments.
• Demonstrated ability to handle escalations and take ownership of technical issues.

Preferred Skills

• Experience with Microsoft Intune, SharePoint, and Azure.
• Familiarity with Active Directory and user administration.
• Working knowledge of networking fundamentals (IP addressing, DNS, DHCP, VPN).
• Experience supporting VoIP systems.
• Strong troubleshooting and analytical skills.
• Ability to manage multiple priorities and support tickets effectively.
• Clear communication skills with both technical and non-technical stakeholders.
• Team-oriented with the ability to mentor or guide junior team members.

Pulled from the full job description

• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance
• Disability insurance
• Profit sharing
• Paid holidays, The position offers an extensive benefits program that includes:
• Medical, Dental, and Vision Insurance
• Life and Long Term Disability Insurance
• 401k with matching
• Profit Sharing
• Paid vacation, Personal Time, and Paid Holidays

Salary: $35/hr MAX