Salesforce Portfolio Manager, IT Manager- Baltimore City Department of Information Technology

The Salesforce Portfolio Manager leads the strategy, roadmap, and delivery of the City's enterprise Salesforce platform, including support for the 311-service platform. The Salesforce platform serves as a foundational system for digital service delivery, enabling agencies to manage service requests, streamline operations, and improve resident experience.

This role partners with agency leadership, business stakeholders, and vendor teams to identify priorities, define requirements, and deliver Salesforce capabilities that improve service delivery and support agency missions across the City.

Do you have experience in Stakeholder management?, Do you have a Bachelor's degree?, The role manages a team of Salesforce developers and administrators and ensures the platform evolves to meet organizational needs through an iterative, value-driven approach. Strong analytical skills, stakeholder engagement, and experience managing multiple initiatives are required. Public sector and enterprise platform experience are preferred.

Minimum Qualifications:

On or before the date of filing the application, each candidate must:

Education: Have a Bachelor of Science degree in Information Technology, Computer Science, Computer Engineering or a related discipline from an accredited college or university.

AND

Experience: Have seven years of application programming, systems design, hierarchical/relational database management and/or GIS experience; including three years of supervisory responsibilities as disciplining, evaluating the performance of and recommending the hiring, firing, and promoting of subordinate employees.

OR

Equivalency Notes: Have an equivalent combination of education and experience. Non- supervisory experience or education may not be substituted for the required supervisory experience.

Licenses, Registrations, and Certificates: Advanced technical credentials, e.g., Project Management Professional (PMP), Certified Information Security Manager (CISM), preferred., * Knowledge of up-to-date technology strategies and resources.

• Knowledge of technology management and current technology.
• Knowledge of effective data center management.
• Knowledge of budget development.
• Knowledge of strategic planning for technology.
• Knowledge of quality management standards and processes.
• Knowledge of forecasting technology requirements.
• Ability to conduct systems audits for technology.
• Ability to research and implement technological solutions.
• Ability to solve technology problems.

Background Check

Eligible candidates under final consideration for appointments to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed., Applicants' education must be obtained from an accredited institution, Education credentials obtained out of the US must be evaluated for US equivalency. Evaluation agencies information may be obtained at www.naces.org.

Pulled from the full job description

• AD&D insurance
• Health insurance
• Vision insurance
• Dental insurance
• Flexible spending account

Full job description

Salary Range: $ 107,187.00 - $176,715.00 Annually

Hiring Salary Range: $ 107,187.00- $141,950.00 Annually

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits