Application Support Specialist

Provide setup and configuration support for retail Point of Sale (POS) systems and related applicati

• ons.Perform new store onboarding, system setup, and implementation activit
• ies.Configure POS settings for pricing, discounts, promotions, customer limits, and loyalty progr
• ams.Support installation and deployment of store hardware such as registers, pin pads, scales, workstations, and mobile devi
• ces.Troubleshoot POS issues and provide Level 2 technical support, escalating when necess
• ary.Monitor data integrations between store systems and enterprise applications, resolving issues as nee
• ded.Gather business requirements from store users and act as a liaison between business and IT te
• ams.Participate in QA, system testing, and user acceptance testing for new releases and enhanceme
• nts.Create training materials, user communications, and provide guidance on new system functional
• ity.Drive process improvements, root cause analysis, and support full lifecycle retail technology implementati

• s:5+ years of POS technology experienc
• e.Experience implementing POS solutions in retail environment
• s.Knowledge of retail operations, pricing, item, customer, and store data integratio
• n.Experience with SDLC, testing, troubleshooting, and support processe
• s.Strong communication, documentation, and stakeholder management skill
• s.Experience with customer loyalty programs and retail system integrations preferre

• PerksCompetitive salary with annual performance-based salary reviews and incre
• ases.401(k) retirement plan with company match (up to 25% of employee contributi
• ons).Additional employer-funded retirement contributions, including Safe Harbor and Profit-Sharing prog
• rams.Comprehensive medical, dental, and vision insurance p
• lans.Company-paid life insurance coverage (up to 4x annual sal
• ary).Company-paid short-term and long-term disability insur
• ance.Flexible Spending Account (FSA) for eligible healthcare expe
• nses.Employee Assistance Program (EAP) for confidential personal and professional sup
• port.Paid vacation starting at 1 week after 6 months, increasing with te
• nure.10 Flex Days annually for personal, illness, business, or religious n
• eeds.Paid company holidays throughout the
• year.Strong long-term retirement and financial wellness benefits with vested employer contribut

ions. A reasonable, good faith estimate of the minimum and maximum annual salary for this position is $70,000 to $75,000 with full ben

efits.