Application Support Engineer

Kforce has a client that is seeking an Application Support Engineer in Fremont, CA onsite 5 days per week for 6-12+ month contract., The Application Support Analyst is responsible to provide successful implementation and management of services (applications) in the production environments. This person will provide Level II support to ensure the service meets the quality, security and compliance standards, providing the documentation for the ongoing support and maintenance of the systems.

Duties:

• L1-L3 application support (not infrastructure)
• Troubleshoot production issues and perform root cause analysis
• Heavy SQL querying to investigate data and application issues
• Read, understand, and make minor backend code fixes when needed
• Work in a fast-paced production support environment
• Participate in on-call rotation after ramp-up period
• Collaborate with internal users and external vendors/suppliers

• Proven experience in application/production support (L1-L3)
• Experience owning issues end-to-end in a ticket-based environment
• Ability to troubleshoot across application, data, and user issues
• Experience reading, debugging, and making small fixes in backend code
• Preferred: .NET / C#
• Acceptable: Java or Python (must be able to ramp quickly)
• Experience working with: APIs; Stored procedures
• Ability to identify root cause, not just symptoms

Strong structured debugging approach:

• Validate with SQL
• Analyze logs
• Review code and system behavior
• Monitoring tools: Splunk or Grafana or any other

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.