IT Associate Director - Norcross, GA

Victory Church
Peachtree Corners, United States of America
2 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Shift work
Languages
English
Experience level
Intermediate

Job location

Peachtree Corners, United States of America

Tech stack

Microsoft Windows
Microsoft Active Directory
Apple Mac Systems
Azure
Backup Devices
BASIC (Programming Language)
Software Documentation
CompTIA Network+
Computer Networks
System Configuration
Dynamic Host Configuration Protocol
DNS
Identity and Access Management
Information Technology Operations
Virtual Private Networks (VPN)
SharePoint
Virtual Local Area Networks
Virtual Machines
Wireless Access Point
Wireless Networks
Wi-Fi Technology
Network Routers
Firewalls (Computer Science)
Wired Network
Information Technology
Firewall Services Module
Cisco networks
User Accounts

Job description

Managerial Leadership

  • Provide daily direction, coaching, and managerial oversight to the IT Support Technician staff.

  • Serve as the on-site escalation point for IT Support Technicians, resolving issues that exceed Tier 1 scope.

  • Assign, prioritize, and monitor helpdesk tickets and project work, and coach technicians through training and knowledge transfer on IT systems, operational procedures, and troubleshooting techniques.

  • Establish and enforce standard operating procedures, service-level expectations, and documentation standards for the IT team, incorporating project management methodologies when applicable.

  • Partner with the IT Director on hiring, onboarding, performance feedback, and scheduling for the technician team, and oversee documentation of resolutions, processes, and procedures within the knowledge base.

Operations, Network & Support

  • Oversee day-to-day IT operations across the central office and multiple campuses, ensuring hardware, software, and infrastructure remain fully operational.

  • Manage and administer the Microsoft 365 environment, including Exchange Online, SharePoint, Teams, and identity/access management.

  • Work within Active Directory and Entra ID to create, change, and delete user accounts and maintain security groups and licensing.

  • Deploy, configure, monitor, and maintain wired network equipment (switches, routers, firewalls) and wireless infrastructure across all campuses.

  • Oversee Wi-Fi coverage, VLANs, DNS, DHCP, VPN, and basic firewall configurations to support services, events, and office operations in accordance with established security standards.

  • Manage and maintain the Azure cloud infrastructure supporting Rock ChMS, including virtual machines, storage, backups, and related services.

  • Manage endpoint protection, MDM (Mosyle), and device inventory to maintain a secure and well-documented IT environment.

  • Regularly meet with ministries and departments to identify technical needs and propose practical, implementable solutions.

  • Collaborate with team members, departments, and vendors to develop technical solutions supporting ministry projects and day-to-day initiatives.

  • Manage day-to-day collaboration with Victory's Managed Service Provider (MSP), as well as IT vendor and ISP relationships, ensuring accountability, competency, and performance.

  • Research, test, and roll out new technologies, processes, and automations to enhance the quality of IT services provided to staff.

Requirements

Do you have experience in macOS?, Flexibility

  • Customer Focused

  • Problem Solving

  • Detail Oriented

  • Integrity & Trust

  • Takes Initiative

  • Self-Starter

  • Strong Analytical Mindset

  • Strategic Aptitude

Victory Vision

  • Discretion

  • Ethics & Values

  • Policy Compliance

  • Emotional Maturity

  • Managerial Leadership

  • Oral and Written Communication Skills

  • Interpersonal Skills

  • Team Development

  • Technical Support

SKILLS / QUALIFICATIONS WORK EXPERIENCE REQUIREMENTS * Bachelor (4-year) degree with a technical major such as engineering, information technology, or computer science preferred.

  • 3-5 years of progressive IT support or administration experience, including exposure to team lead or supervisory responsibilities.

  • Flexible Schedule (Available Nights & Weekends)

  • Reliable Transportation Required (travel between campuses as needed).

  • Ability to coordinate and maintain a variety of projects with great independence.

  • Strong technical background coupled with leadership skills.

COMPUTER / SOFTWARE EXPERIENCE REQUIREMENTS * Proficient with networking concepts and hands-on configuration of switches, routers, firewalls, and wireless access points.

  • Proficient in Microsoft 365 administration (Exchange Online, SharePoint, Teams, and Entra ID) and Azure cloud administration (virtual machines, storage, networking, and backups).

  • Ability to work within Windows Active Directory

  • Knowledge of MacOS and Windows Operating Systems

  • Experience with MDM platforms (Mosyle or similar); working knowledge of a Church Management System (ChMS) such as Rock RMS is a definite PLUS.

  • Certifications such as CompTIA Network+, Cisco CCNA, Microsoft 365 Certified, or similar are a definite PLUS.

ADDITIONAL REQUIREMENTS

  • An acceptance of, and commitment to Jesus Christ as Savior and Lord.
  • An understanding of the mission and purpose of Victory Church.
  • Acceptance and agreement of Victory Church's CHECK values and staff commitments.

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