Tier 1 Onsite IT Support Technician

The Tier 1 Onsite IT Support Technician provides dedicated, onsite end-user support as part of a managed services delivery model. This role is responsible for delivering first-level IT support, maintaining workplace technology, and ensuring seamless user experience across all supported services. The technician operates during standard business hours and serves as the primary point of contact for onsite IT needs. What you will do as the Tier 1 Onsite IT Support Technician: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice. Onsite IT Support & Incident Management

• Serve as the first point of contact for all onsite IT incidents and service requests
• Troubleshoot and resolve hardware, software, and connectivity issues for end users
• Log, track, and update incidents and requests in the ITSM tool in accordance with SLA requirements
• Perform initial diagnosis and escalate complex issues to Tier 2 or specialized teams as needed
• Provide deskside support for laptops, desktops, mobile devices, and peripherals
• Ensure timely resolution and high-quality user communication throughout the ticket lifecycle

Office Technology & AV / Meeting Room Management

• Make sure AV/ Meeting room is clean and ready for use.
• Assist users with meeting start-up issues and real-time troubleshooting
• Coordinate with vendors for advanced AV support when required

IT Asset Lifecycle Management

• Support the full lifecycle of IT assets including procurement coordination, imaging, deployment, tracking, and retirement
• Perform device provisioning (e.g., laptops, desktops, mobile devices) including builds, configuration, and user setup
• Maintain accurate asset records in asset management systems
• Handle hardware refresh activities and warranty-related processes
• Ensure proper handling, storage, and disposal of IT equipment in line with policy

Local Technology Change Support

• Assist with onsite execution of IT changes, upgrades, and deployments
• Support activities such as system rollouts, patching, relocations, and office moves
• Coordinate with central IT teams to implement standard changes at the local site
• Validate post-change functionality and user readiness

• 1-3 years of experience in IT support, help desk, or deskside support role
• Strong troubleshooting skills across Windows OS, Microsoft 365, and common enterprise applications
• Basic knowledge of networking concepts (Wi-Fi, VPN, IP connectivity)
• Familiarity with ITSM tools (ServiceNow or similar)
• Experience supporting AV and meeting room technologies is preferred
• Understanding of IT asset management practices

Soft Skills

• Strong customer service and interpersonal skills
• Excellent communication (both technical and non-technical)
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Proactive, dependable, and detail-oriented
• Team-oriented with the ability to collaborate across IT functions

Preferred Certifications (Optional)

• CompTIA A+
• Microsoft Certified: Modern Desktop Administrator Associate
• ITIL Foundation

Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT.^TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook., While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. At Zones, work is more than a job -with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy. Zones participates in E-Verify. E-Verify is a system that compares information from a team member's Form I-9 to federal records to confirm their eligibility to work in the United States.