Americas Delivery Center ServiceNow - Technology...

The Protiviti Americas Delivery Center is seeking a Pod Lead (Manager) to join our growing technology competency . Embracing Protiviti's vision of "Bringing Confidence to a Dynamic World," the Americas Delivery Center (ADC) provides cost-effective, tech-enabled, and standardized services at scale, to drive efficiency into our service delivery processes in support of our global clients.

What You Can Expect

As part of Protiviti 's ADC team, you will oversee a team of analysts and senior analysts through multiple projects to ensure quality and efficiency. Our delivery center team collaborates to complete projects and assignments in support of Protiviti's Solution offerings - Technology, Risk and Compliance, Internal Audit & Financial Advisory, and Business Performance Improvement. The site capabilities may include research, development, maintenance, testing, validation, reporting, and other activities based on business needs ., For positions located in San Francisco, CA: Protiviti will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

For positions located in Los Angeles County, CA: Protiviti will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Protiviti is not registered to hire or employ personnel in the following states - West Virginia, Alaska.

Protiviti is not licensed or registered as a public accounting firm and does not issue opinions on financial statements or offer attestation services.

• You enjoy contributing to operational excellence, working collaboratively and/or leading various teams and projects, e nsuring high satisfaction for our clients and stakeholder teams .

• You are motivated to learn and are interested in all things related to tech nology, including the latest trends and developments.

• You enjoy collaborating with teammates from diverse backgrounds to create exceptional outcomes.

• You are highly organized and have familiarity with project management concepts.

• You value serving as a mentor to others and promoting a positive team culture that fosters open communication among all members.

• You create growth opportunities and directly oversee the development of others.

• You have the ability to be innovative and come up with solutions for problems.

• You are adaptable and enjoy working on a variety of projects and tasks .

Do Your Talents Include the Following?

• Demonstrated experience with:

• Experience building ServiceNow reports and dashboards.

• In depth understanding of ServiceNow Workflows, Business Rules, Integration HUB and REST APIs

• Knowledge of web-based protocols and standards (HTML, CSS, JSON, SOAP, REST, XML) Leading and implementing key initiatives for multiple teams of varying size and complexity.

• Ensuring high quality delivery of project requirements and service levels throughout the project life cycle including:

• Conducting project or team meetings, including project kickoff, and closing meetings.

• Preparing and reviewing project deliverables and reports.

• Performing job administration responsibilities, including status reports, budget to actuals, performance management activities, and performance evaluations for ADC project and delivery teams.

• Ability to work collaboratively with many cross functional teams and stakeholders.

• Experience working within an operational ly driven or shared services environment.

• Establishing and cultivating business relationships and a professional network, including with senior executives.

• Leadership and direct supervisory experience of teams including conducting performance appraisals, mentoring, coaching, oversight and review of work, coordination across teams, and understanding how to motivate and create a positive culture through relationship building .

Your Educational and Professional Qualifications

• Bachelor's degree from an accredited university in relevant academic area or equivalent relevant work experience.

• 5+ years working in technology or related fields, either in professional services or industry.

• 3 to 5 years of ServiceNow development for a large company utilizing ITSM, CMDB and SecOps Modules (SIR and VR)

• Proficiency in Microsoft Office suite applications with specific emphasis on Teams, Outlook, Excel, Word, and PowerPoint. Preferred experience using relevant software/systems (JIRA, SQL, Python, PowerBI , Sharepoint , gSuite , Linux, and others as applicable)

• Professional Certification such as PMP, Scrum Master, or a dvanced t echnical c ertifications are a plus .

• Certified as ServiceNow - System Administrator (CSA) and/or Certified as ServiceNow - Application Developer (CAD) are a plus.

Starting salary is based on a full-time equivalent schedule. Placement in the range is dependent upon experience, skills and geographic work location. Below is the salary range for this job.

$82,000.00 - $138,000.00

Our annual bonus plan provides eligible employees additional cash and/or discretionary stock compensation opportunities. Below is the bonus target opportunity for this job.

8%

The total cash range is estimated from the sum of the base salary range plus the bonus target opportunity. Below is the estimated total cash range for this job.

$88,560.00 - $149,040.00

Employees are eligible for medical, dental, and vision coverages, FSA and HSA healthcare accounts, life and accident insurance, adoption and fertility assistance, paid parental leave up to 10 weeks, and short/long term disability. We offer eligible employees a company 401(k) savings and investment plan with an employer match of 50% on the first 6% of your contributions. We provide Choice Time Off (CTO) for vacation, personal needs, and sick time. The amount of (CTO) varies based on years of service. New hires receive up to 20 days of CTO per calendar year. Protiviti also recognizes up to 11 paid holidays each calendar year.Learn more about the variety of rewards we offer at Protiviti at https://www.protiviti.com/sites/default/files/2026-01/2026_u.s._benefit_highlights.pdf .

Any benefits outlined are part of our reward offerings for full-time employees in the U.S. Your Open Enrollment materials, insurance contracts, plan documents and Summary Plan Descriptions together comprise the official plan document which legally governs the administration of your benefit plans. Protiviti reserves the right to terminate or amend your benefit plans in any way and at any time.

Protiviti is an Equal Opportunity Employer. M/F/Disability/Veteran

The Protiviti Career provides an opportunity to learn, inspire, and advance within a collaborative and inclusive culture . We hire curious individuals for whom learning is a passion. We lean into our mission: We Care. We Collaborate. We Deliver . At every level, we champion leaders who live our values of integrity, inclusion, innovation, and commitment to success. Imagining our work as a journey, we believe integrity guides our way, inclusion moves us forward together, innovation creates new destinations, and our commitment to success empowers us to deliver on our vision to be the most trusted global consulting firm., Protiviti (www.protiviti.com (https://www.protiviti.com/us-en) ) is a global consulting firm that delivers deep expertise, objective insights, a tailored approach and unparalleled collaboration to help leaders confidently face the future. Protiviti and our independent and locally owned Member Firms provide clients with consulting and managed solutions in finance, technology, operations, data, analytics, digital, legal, HR, governance, risk and internal audit through our network of more than 85 offices in over 25 countries. Named to the 2025 Fortune 100 Best Companies to Work For® (https://www.greatplacetowork.com/certified-company/1271638) list, Protiviti has served more than 80 percent of Fortune 100 and nearly 80 percent of Fortune 500 companies. Protiviti is a wholly owned subsidiary of Robert Half (NYSE: RHI (https://www.roberthalf.com/us/en) ). Founded in 1948, Robert Half is a member of the S&P 500 index.