Software Solution Specialist - Communication Tools

Our client is looking for a Software Solution Specialist - Communication Tools to join a Digital Workplace product team responsible for communication-related applications and platforms. The role combines application management, business analysis, solution design, configuration, stakeholder engagement, and operational support.

The selected consultant will act as a key link between business users, product owners, suppliers, and technical teams, ensuring that communication solutions meet business requirements, integrate effectively within the IT landscape, and continue to evolve in line with organizational needs.

The position requires a strong understanding of web technologies and communication platforms, experience with application lifecycle management, and the ability to work in an Agile environment while supporting both operational and strategic initiatives.

Your missions: Manage and optimize communication-related software solutions and applications. Gather, analyze, and define functional and technical requirements. Configure and adapt applications to meet business and user needs. Coordinate the implementation of new requirements and enhancements. Contribute to the continuous improvement and evolution of existing solutions. Ensure successful integration of applications within the broader IT ecosystem. Support testing activities and quality assurance processes. Contribute to application maintenance, operations, and service continuity. Assist in supplier management, licensing discussions, and SLA-related activities. Provide guidance to business stakeholders and key users on best practices. Perform market research and fit-gap analyses to identify suitable solutions.

Your activities: Business & Functional Analysis Collect and analyze business requirements. Define functional and technical specifications for communication solutions. Conduct fit-gap analyses and market assessments. Advise stakeholders on solution capabilities and best practices. Solution Configuration & Implementation Configure applications according to customer requirements. Coordinate implementation activities for new functionalities and enhancements. Support the deployment and adoption of communication tools. Ensure alignment between business expectations and technical solutions. Application Lifecycle Management Participate in the planning, development, operation, and continuous improvement of applications. Contribute to software evolution initiatives and product roadmap activities. Support application maintenance and operational activities. Integration & Testing Ensure proper integration of applications within the enterprise application landscape. Support testers in preparing, executing, and evaluating test scenarios. Assist in validating solution quality and business readiness. Supplier & Service Management Support license management and negotiations. Contribute to supplier management activities. Assist in defining and monitoring Service Level Agreements (SLAs). Support IT cost estimation activities and provide input regarding team composition. Stakeholder Support Collaborate closely with product owners, experts, business users, and external partners. Provide guidance and support to key users. Communicate application changes, updates, and improvements effectively.

Do you have experience in Sales?, University degree in: Business Informatics Computer Science Or an equivalent field Technical Skills Minimum 3 years of experience with web technologies and content management systems.

Hands-on experience with CMS platforms such as: Sitecore DotNetNuke (DNN) Unily Or similar solutions Strong knowledge of Microsoft 365 (O365) tools. Experience in application planning, development, operation, maintenance, and enhancement. Understanding of software and application lifecycle management. Knowledge of application integration within complex IT environments. Methodologies & Processes Strong knowledge of Agile methodologies. Knowledge of ITIL-based Service Management is considered an asset. Experience in IT operations management is an advantage. Experience in IT supplier/provider management is an advantage. Soft Skills Proactive and solution-oriented mindset. Strong communication and stakeholder management skills. Ability to work with multidisciplinary teams. Analytical thinking and problem-solving capabilities. Customer-focused approach. Ability to manage multiple stakeholders and priorities. Strong organizational and coordination skills. Languages English: very good level. Dutch: minimum C1 level. French: minimum C1 level. German is a plus. Other Requirements Willingness to travel occasionally, including internationally. Ability to work in a hybrid environment with regular onsite presence (2 days per week). Votre profil You have at least 3 years of professional experiences in IT If you are at least fluent in FR/ENG or NL/ENG it's best You're eager to learn, motivated and curious

Pulled from the full job description

• Fuel card
• Company car
• Hospitalization insurance
• Company events, Advantages Hospitalization insurance (partner/children incl.) Group insurance Dental insurance (partner/children included) 20 days statutory paid vacations (legal vacations cumulated for 1 year of work) 11 days recovery time work 38/40 per year (= annual average: 1 day per 20 days worked) if the client asks you to work 8h/day Representation fee net per month. Internet fee of € 40 per month. Company car with national fuel card OR Public transport reimbursed OR mobility package. Daily fee of 5.50€ net /day provided. Subscription GSM unlimited calls for Belgium (ITS subscription) Training plan (e-learning - certification at ITS charge)

Extra advantages: Being a rather small team in BE (6 in back-office), we're very close to each of our consultants and we differentiate ourselves trying to really take care of you and make you grow with us and within our different clients. Regular follow-up (every 3 to 6months depending on your needs/will) Regular teambuilding to meet-up and have fun (every 3 months more or less) Flexibility and trust Benefits of still being part to a bigger group (ITS Group) and having access to resources and of a larger team of Experts Co-optation system because sharing is caring! Processus de recrutement 1st pre-screening on the phone to discuss about your search and conditions and our first potential opportunities matching. Job descriptions sent and Teams meeting fixed with us (HR and Sales) to dig into your experience and the role. Package proposal so we all agree beforehand. Your CV is sent to the different clients you've agreed to, to find the best mission for you!

En ligne depuis le 11.06.2026

Bruxelles

For more than 25 years, ITS Group has been a French ESN specializing in digital transformation, employing around 1,400 employees across 8 agencies in France and 1 in Belgium. Our expertise: IT infrastructure & operations, cloud & managed services, mobility, workstations & networks, strategy, consulting & AMO, cybersecurity, development of business applications. ITS Group places its CSR commitment at the heart of its concerns by developing sustainable and responsible digital technology and by promoting the professional and personal development of its employees. Find out more: www.itsgroup.com   You must create an Indeed account before continuing to the company website to apply