Salesforce Administrator (Service Cloud Specialist

Docplanner in Madrid is seeking a Salesforce Configuration Owner to govern and optimize Salesforce features, including Service Cloud. You will lead initiatives ensuring scalable solutions and provide user support and training., * Own and govern Salesforce configuration, including objects, fields, layouts, record types, search, reporting and dashboards

• Particularly Salesforce Service Cloud configuration, including Case Management, Service Console, Knowledge, Omni-Channel, Digital Engagement, Entitlements, Milestones, queues and routing configurations
• Maintain security such as user accounts, sharing rules, user roles, user profiles, user permissions, field level security, groups, validations
• Manage mass imports, updates and exports of data
• Ensure data integrity, security and perform required audit reviews
• Design, implement and govern declarative automation architecture (Flows, approvals, assignment rules, email automation), ensuring scalability, maintainability and best practices
• Manage operational requests, change requests and troubleshoot issues, working with diverse user groups and potentially with business leaders
• Handle complex and escalated support requests, perform root-cause analysis, and improve system stability and user experience
• Assist in conducting training to business owners for new features and help with roll-out
• Assist in developing and maintaining documentation on processes, policies, application configuration, and help-related materials
• Own end-to-end delivery of Salesforce initiatives, coordinating admins, developers and testers across design, build, testing, deployment and post-release support
• Mentor and guide other team members, enforcing best practices during design and implementation
• Proactively lead and contribute to solution design, applying Salesforce best practices
• Optimize existing builds to reduce technical debt and improve org health and efficiency
• Manage deployments using CI/CD tools and GitHub

The ideal candidate will have strong communication skills, a deep understanding of Service Cloud, and a passion for fostering a collaborative team atmosphere. Join us to contribute in a diverse, flexible work environment with numerous growth opportunities., * Advanced working knowledge of Service Cloud, including Case Management.

• Experience with international teams.
• Fluent in English with strong communication skills.

Responsabilidades

• Own and govern Salesforce configuration, including objects, fields, and dashboards.
• Maintain user accounts, permissions, and security.
• Train business owners on new features and improve user experience.

Conocimientos

Service Cloud expertise Data manipulation tools proficiency Analytical skills Troubleshooting abilities Strong communication Team-oriented Agile methodology knowledge

Educación

Salesforce certifications, * Advanced working knowledge of Service Cloud (deep understanding of Omni-Channel routing, Service Console, Case Management, Email-to-Case, Web-to-Case, Knowledge Management, Entitlements and Milestones, Digital Engagement and Chat, Embedded Messaging, Queues and Assignment Rules)

• Working knowledge of relational database design concepts and data management
• Proficiency with data manipulation tools and uploading techniques (Data Loader, Workbench, Inspector) and good analytical skills
• Experience working with international teams
• Knowledge of agile methodology / processes
• Understanding of business processes
• Ability to troubleshoot system, process and data issues
• Strong communication skills, open to discussions, team-oriented, with a hands-on attitude; able to explain technical decisions to non-technical stakeholders
• Demonstrated analytical, problem-solving and logical skills, with the ability to lead others
• Fluent in English (additional languages are a plus in our global environment)
• Mastery of advanced Salesforce features (Flows, validations, complex formulas)
• Experience implementing solutions using best practices
• Experience with release management tools
• Salesforce certifications such as Salesforce Certified Administrator, Advanced Administrator, Salesforce Certified Platform App Builder, Service Cloud Consultant or Sales Cloud

Bonus Points

• Agentforce Specialist, Data Cloud Consultant
• Experience with API integrations, Salesforce org migrations, or hands-on Apex development
• Familiarity with HubSpot and its integration with Salesforce in a mixed-CRM environment
• Advanced reporting and dashboard expertise - creating insights that leadership actually use

• Healthcare insurance - so you can focus on what matters
• Wellness that works for you - from gym memberships to mental health support, we've got you covered
• Time off that counts - whether it's a vacation, your birthday, or just a day to recharge, we believe in balance
• Local perks, depending on your location: meal vouchers, transport allowances, or extended parental leave
• Career growth opportunities - learn, develop, and explore new paths across teams and projects
• A truly global team - work with talented people from around the world in a diverse and inclusive environment
• Flexibility that works for you - remote work and flexible hours, results-focused, with optional office presence at our hubs in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome or Bologna

At this time, we are not able to sponsor visas for this position. To apply, you must already have the legal right to work in your country of residence or the location of the role.

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all walks of life, regardless of gender, disability, or background, and are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute. Consigue la evaluación confidencial y gratuita de tu currículum