IT Service Delivery Manager

Miratech is seeking an IT Service Delivery Manager in Comunidad Valenciana, Spain. This role requires a strong background in BI, DWH, and IT operations to deliver high-quality service. Responsibilities include planning IT services, monitoring performance, managing teams, and driving continuous improvement., * Planning, designing, and implementing BI-DWH IT Services delivery.

• Monitor, control, and support IT Services delivery.
• Management of IT operation teams and budgeting activities.
• Drive continuous improvements of IT Services.

Conocimientos

Service Delivery Management IT Operations SQL Azure Databricks BI/Reporting Tools ETL processes ITIL Spanish English Reporting and Analytical Skills Descripción del empleo IT Service Delivery Manager, * Planning, designing, and implementation of BI-DWH IT Services delivery to business users according to best practices, while ensuring a high level of services quality and availability.

• Monitor, control and support IT Services delivery; ensure that systems, methodologies and procedures are in place and followed.
• Establishment and management of reporting related to IT Services.
• Align BI services with business priorities.
• SLA implementations and fulfillment.
• Serve as escalation point for IT Services business users and management. Take ownership of related Major Incidents to coordinate resolving parties, effective communication to stakeholders, and Major Incident reviews.
• Capacity Planning - ensure that future demand from business growth is understood and properly addressed.
• Management of IT operation teams and involvement in budgeting activities.
• Drive IT Services continuous improvements.

The ideal candidate will have 5+ years of experience, manage a team, and possess strong skills in SQL and Azure Databricks. The role is supported by a culture of performance, competitive pay, and numerous professional development opportunities., * 5+ years of experience in Service Delivery or IT Operations in BI/DWH or data platforms.

• Experience managing a team of at least 5 employees.
• Strong technical knowledge of SQL, Azure Databricks, BI/Reporting Tools, ETL processes.
• High level of written and spoken Spanish and English., We are looking for an IT Service Delivery Manager with a strong background in BI, DWH, and data platforms. The role requires a combination of technical expertise, IT operations, and service delivery management to ensure reliable and high-quality data services., * 5+ years of experience in Service Delivery or IT Operations in BI/DWH or data platforms.
• Experience managing a team of at least 5 employees.
• Experience managing enterprise BI/DWH environments, including required IT Operation processes.
• Strong technical knowledge of SQL, Azure Databricks, BI/Reporting Tools, ETL processes and integrations.
• Knowledge of IT Service Management processes based on ITIL.
• Knowledge of data platforms and lakehouse concepts.
• Excellent written and verbal communication, organization, coordination, and interpersonal skills.
• Ability to manage business stakeholders' delivery expectations.
• High level of written and spoken Spanish and English.
• Strong reporting and analytical skills.
• Ability to fast-learn new technologies and processes.

Nice to have

• IT Service Management certification.
• Azure Databricks/Microsoft certification.
• Experience in the financial sector and FinOps awareness.

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Consigue la evaluación confidencial y gratuita de tu currículum