User Support Specialist

Regular team events Home Office set up budget 25 vacation days annually Additional day off for your birthday, * Answer customer inquiries regarding tax returns.

• Collaborate with tax professionals on cases.
• Keep customers updated on their tax return status.
• Assist customers navigating the app., You'll be directly responsible to respond to our customer inquiries. Your daily responsibilities will be guided by these aspects:
• Answer customer's inquiries to help them file their tax returns
• Work with the team of tax professionals to highlight cases or actions for them
• Keep customers updated on the status of their tax returns
• Forward technical issues to Engineering
• Assist customers who are struggling to navigate the app
• While we offer multiple channels for our clients to reach us, you'll use our ticketing system or our chat tool to get back to them - we're an email and phone-free support
• Other tasks or projects assigned by your team lead

MyExpatTaxes in San Fernando, Andalucía, is seeking a customer support representative to assist expatriates with their tax inquiries. The role demands strong communication and analytical skills, along with a good command of English for effective client interactions.

Enjoy flexible working hours and a supportive environment where your contributions matter. Join us in revolutionizing tax solutions for expatriates while working from a vibrant location. You'll be part of a committed team eager to simplify tax challenges., * 1-3 years of experience in end-user support for software products.

• Focus on winning the customer, not the argument.

• Willingness to learn new things., English B2 minimum Strong communication skills Excellent interpersonal and customer service skills Strong analytical and problem-solving skills Ability to prioritize and manage time efficiently, * English B2 minimum (company language is English)

• Willingness to learn new things

• Strong communication skills both verbal and written

• Excellent interpersonal and customer service skills

• Ability to prioritize and manage time efficiently

• Strong analytical and problem-solving skills

• You're focused on winning the customer, not the argument

Ideal skills

• C1+ English level
• Additional languages to help clients translate their foreign tax documents
• You have between 1 and 3 years of experience in end-user support for software products
• You have a knack for math and financials
• You know how taxes work
• We're using Freshdesk as our helpdesk too, so bonus points if you know it!

• Flexible working hours (Flexitime) and the freedom to regularly work from home
• Regular team events
• Home Office set up budget
• 25 vacation days annually, plus local holidays
• Additional day off for your birthday

Our core values revolve around delivering freedom and responsibility to our team members. We provide a supportive work environment where you have the autonomy to shape your role and make a meaningful impact. There is no one-size-fits-all approach here. We value your expertise and encourage you to bring your flair. Join us at MyExpatTaxes, and together, we can revolutionize the way expatriates navigate their tax obligations while embracing the exciting opportunities of living abroad. Learn more about our services and join our passionate team today.