IT Service Manager

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One of the missions of our IT Service Management function is to provide, monitor, and analyse operational IT related KPIs from the teams developing and deploying Mediamarkt business applications. It also creates role-based dashboards and regular reports.

Within the IT Service Management team, we are looking for an enthusiastic IT Service Manager who will own the relationship with some of the product teams and our country organizations. The IT Service Manager will develop operational dashboards focusing on most important IT Operational KPI´s.

• She/He will help the product teams in getting new insights from data, analyse and visualise their performance to enable smarter decisions and better products & services support and delivery.
• Furthermore, he will be responsible for managing all projects in cooperation with other units, that interface with IT service management.
• IT Service Manager will also act as Manager on Duty in case of Major incidents. This implies being on-call 1 week out of 7.

A leading technology retailer is seeking an IT Service Manager in Buñola, Spain. The role involves developing operational dashboards, managing projects, and supporting product teams with data analysis. Ideal candidates will have project management experience, 5 years in IT operations, and familiarity with ITIL. Fluent English is a must. The position offers flexible work arrangements, discounts, and a training budget., * Ability to drive complex projects across countries and functions.

• Strong analytical and communication skills.

• Data-oriented personality with high English proficiency., Project management experience 5 years' experience in IT Operations Knowledge of ITIL Experience with BI tools Strong analytical skills High Level of English, * Project management experience: ability to drive complex projects cross-country and cross-functional

• 5 years' Experience in IT Operations and IT Service Management

• Knowledgeable in ITIL

• Previous experience using BI tools like PowerBI, Tableau or google looker studio

• Strong analytical and communication skills, data-oriented personality

• High Level of English

Good to have:

• Knowledgeable on Agile / Scrum / Iterative Development
• Visual Analytics Tools (Tableau, Power BI, Google looker studio, others)
• Project Management
• ITIL certification
• German Skills

Buñola Híbrido EUR 40 000 - 60 000 Tempo integral Há 30+ dias

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Serviços

10% discount on MediaMarkt website Flexible working time Training budget Language classes Birthday off, * Young environment, where not everything is written in stone, and where you are expected to contribute and co-create the culture of the Tech Hub and international collaboration model

• You'll have a 10% discount on the entire MediaMarkt website, so you can treat yourself at a lower price whenever you want!
• On top of your compensation package, you can request Flexible Pay "MediaFlex program" (a.e. Ticket Restaurant, Private Health Insurance with Adeslas…)
• Flexible working time and possibility to combine home office / presential working. Intensive workday every Friday and during summer
• The possibility to choose between 2 offices: The first one is the MediaMarkt Iberia HQ with a very attractive menu at a price. You'll eat for less than €4! And the second office is located at Pier01, in Barceloneta, right in the center of Barcelona. Free coffee and free fruit once a week
• If you need a VISA, don't worry, we'll assist you with the visa process and accompany you throughout the entire process!
• There is a training budget so you can continue developing the skills you need most to keep growing professionally and personally!
• We offer language classes: English, Spanish, and German
• On your birthday, you won't work! It's a day for you to enjoy without thinking about work
• You'll be working with the most cutting-edge technological stack of the moment