Cyber Service Management

BANCO SANTANDER is looking for a Cyber Service Manager to oversee cyber-services in Boadilla del Monte, Madrid. The ideal candidate will ensure service level agreements are met and maintain strong relationships with various entities while managing a team effectively., Responsibilities include measuring performance, proposing improvements, and producing reports on cyber-related topics. Candidates should have a higher degree in IT or a related field and a high level of English., * Supervise final cyber-services provided to entities.

• Manage service level agreements and ensure high response times.
• Coordinate and manage relationships with Europe and Global Entities CISOs.
• Measure and analyze work performances and propose process improvements.
• Produce periodic reports of relevant cyber topics., Higher degree in IT, communications, electricity or electronics, or relevant engineering Descripción del empleo Cyber Service Manager - Santander Digital Services - Boadilla del Monte (Madrid)

Country: Spain.

Your role will be to supervise the final cyber-services provided to the entities by managing service level agreements (SLAs) and ensuring these cyber services meet the client's needs, guaranteeing a high level of response time and proper problem resolutions and anticipating service associate needs. Responsibilities

• Coordinate and manage relationship with Europe and Global Entities CISOs.
• Measure and analyze work performances, propose improvements to processes, including customer service interaction (complaints and requests), and develop problem management and service improvement plans.
• Ensure excellent customer service and maintain strong relationships with all the Groups' entities.
• Manage the team and deliverables effectively.
• Produce periodic reports of relevant cyber topics to executive committees.

• At least 2-3 years in similar responsibilities.

• High level of English.

• Familiarity with Agile ways of working., Strong communication skills Critical thinking Excel proficiency Experience with Jira Agile methodologies, * A higher degree in IT, communications, electricity or electronics, or a degree in engineering (IT, telecommunications, industrial, etc.), providing the foundation needed to develop and contribute to the work.

• High level of English.

• At least 2-3 years in similar responsibilities.

• Experience in Cybersecurity and IT Risk Management area.

• Medium-high level in Excel.

• Nice to have experience with Jira.

• Familiarity with Agile ways of working.

• Strong communication skills, critical thinking, initiative and willingness to learn.

• Hybrid working model (working remotely some days and meeting with the team in the office on other days).
• Adaptable working hours.
• Possibility of travelling to collaborate with teams in other countries.
• Opportunities to develop your career in different overseas units and countries.
• Continuous training in innovative technical fields so you are always up to date and have the tools you need to do your job.
• Career plan to ensure your professional growth and that your efforts are duly rewarded.
• Highly competitive salary and bonuses.
• Financial benefits (special interest rates for loans, preferential banking terms, pension plan, life insurance, etc.).
• Social benefits (gym and medical centre on the premises, daily meal subsidy with a choice of seven restaurants, parking, shuttle service to Madrid centre, discounts and offers with different companies for Santander employees and more, which we will tell you all about when you arrive!).

Languages

• Spanish