Technical Support Associate
Role details
Job location
Tech stack
Job description
- Diagnosing issues and troubleshooting technical problems.
- Filing structured bug reports and supporting developers.
- Maintaining and expanding technical documentation., You will be part of our Tech and Product organisation, working closely with Engineering, Product Management, and our customer-facing teams (Customer Success, Support, and Sales Engineering). The Technical Support team's mission is to ensure Flowbox runs smoothly for every client, resolve technical issues efficiently, and strengthen the overall quality and reliability of our platform. Your Mission
You will serve as a critical link between our clients, internal teams, and our development organisation. You will diagnose issues, troubleshoot technical behaviours, document bugs, and work with Engineering to ensure problems are resolved effectively and permanently. What You Will Do
- Handling and resolving technical queries from internal stakeholders (mainly CS) and occasionally from clients
- Analysing implementation setups, embed codes, scripts, and integrations to ensure Flowbox is properly configured
- Investigating technical issues using logs, dev tools, tests, and reproduction steps
- Filing clear, structured bug reports and supporting our developers with the right context
- Maintaining and expanding our technical support documentation and playbooks
- Collaborating with our Technical Support Lead to improve processes, tools, and knowledge base
- Supporting implementation best practices across different e-commerce platforms and CMS setups, * Deep understanding of the major e-commerce platforms (Magento, Shopify, WooCommerce, Prestashop, VTEX, etc.)
- How the different layers of a SaaS product connect (front-end, back-end, APIs, modules)
- Advanced debugging across browsers, scripts, and third-party integrations
- How to analyse and communicate product issues to engineering teams
- How to contribute to product improvements and influence roadmap conversations
- Skill-building in HTML, CSS, and JavaScript through close collaboration with Engineering
- Coaching opportunities as the team grows
About Flowbox
Flowbox offers a fast-moving yet relaxed work environment in modern offices in the heart of Barcelona. You'll join a company where curiosity, collaboration, and ownership come together to create real impact.
In exchange for your experience, Flowbox will give you the space to learn fast, take initiative, and influence how things are built, while working with an exciting product in an expansive, international company. Our Culture Values
- Honesty: We communicate openly, give constructive feedback, and trust each other to do the right thing.
- Drive: We move fast, take ownership, and make things happen. You'll have responsibility from day one and the support to grow with it.
- Open Mind: We stay curious, embrace change, and learn from every challenge and idea, no matter where it comes from.
Requirements
A fast-growing SaaS company in Barcelona seeks a Technical Support Associate to provide technical assistance and ensure effective collaboration between teams. You will diagnose and troubleshoot technical issues while maintaining documentation and supporting developers. Ideal candidates should possess strong analytical skills, be organized, and have basic knowledge of HTML, CSS, and JavaScript. Join a dynamic team that offers a flexible work environment and numerous learning opportunities., * Ability to explain technical concepts to non-technical people.
- Experience in a similar technical support or implementation role is valued but not required.
- Communicate clearly in writing and verbally in English., Analytical capabilities Structured and organized Basic knowledge of HTML, CSS, and JavaScript Strong communication skills Descripción del empleo Technical Support Associate - Barcelona
We are looking for a curious, resourceful, and detail-oriented Technical Support Associate to join our growing Tech and Product team in Barcelona., * Be structured, organised, and proactive
- Be a fast learner with strong analytical capabilities
- Be comfortable explaining technical concepts to non-technical people
- Have basic knowledge of HTML, CSS, and JavaScript; experience with browser DevTools is a strong plus
- Have experience in a similar technical support or implementation role (valued but not required)
- Communicate clearly in writing and verbally in English
This role requires constant interaction with internal teams and sometimes with clients, so strong communication skills and patience are essential.
Benefits & conditions
- 25 days of paid vacation
- Half-days before holidays, so you have more time to enjoy life outside work.
- Hybrid 3+2 work from office/home model: enjoy a flexible balance with up to two (2) days per week working from home.
- Health and wellbeing benefits, including Gympass/Wellhub and private health insurance.
- Cobee for flexible benefit management.
- Modern, central offices with free snacks and drinks.
- Fun after-works and company events across our teams.
- The freedom to work from any of our four offices: Barcelona, Copenhagen, Amsterdam, or Stockholm.
- Amazing teammates to learn from, collaborate with, and have fun alongside across four countries.
Equality Statement
Flowbox is an equal opportunity employer. Employment at Flowbox is based solely on a person's merit and qualifications directly related to professional competence. Flowbox does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, identity, national origin, disability, age, marital status, pregnancy or related condition or any other basis protected by law.