Application Support Analyst (Data Ops)

• Provide second-line support for billing and CRM system incidents and service requests.
• Perform complex data corrections and bulk updates using SQL and internal support tools.
• Escalate software defects and complex technical issues to development teams with clear supporting evidence.
• Support incident management activities, ensuring issues are owned through to successful resolution.
• Work closely with operational, technical, and client-facing teams to deliver high levels of service.
• Explain system behaviour and billing outcomes clearly to both technical and non-technical stakeholders.
• Maintain accurate documentation of incidents, resolutions, and knowledge articles.

• Previous experience in Application Support, Functional Support, or Systems Support roles.
• Strong knowledge of energy billing systems, billing data, and operational processes within the UK utilities sector.
• Experience supporting customers and resolving complex business application issues.
• Good working knowledge of SQL databases.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.

Desirable Skills

• PowerShell, AWS, MySQL, Grafana, ITIL knowledge

Salary: £35000 - £41000 26 days holidays, Flexible Working, Private Healthcare, Enhanced Pension, Life Assurance, Discounts, Training and more!