Staff IT Solutions Engineer, Collaboration Platfo

We are seeking a highly skilled and motivated Senior IT Solutions Engineer to join our team. This role is responsible for the advanced configuration, technical delivery, integration, and operational excellence of our core collaboration and productivity platforms, with a primary focus on Slack Enterprise Grid. You will be the technical expert who ensures our solutions are stable, secure, and deliver maximum efficiency across the organization, including our joint venture operations. This positon will report to our Sr. Manager and will be located in either, Palo Alto, Irvine, Normal or Plymouth. Responsibilities

• Implementation & Configuration: Lead the hands-on configuration and deployment of complex solutions within Slack (e.g., custom workflows, channel conventions, security features) and other assigned platforms (Box, Figma, Lucidchart, UiPath, Everbridge).
• Technical Governance: Define and enforce technical standards and configuration policies for all owned platforms, ensuring consistency and system health across the Enterprise.
• Troubleshooting & Optimization: Act as the Tier 3 escalation point for platform issues, performing deep-dive analysis, root cause determination, and implementing permanent engineered solutions to improve reliability and performance.
• Internal Platform Development: Drive the technical execution of platform development initiatives, translating business requirements into documented engineering specifications and production-ready deployments (KTO work). Platform Integration & Ecosystem Management
• Cross-Functional Integration: Implement and maintain integrations between Slack and other enterprise applications (e.g., monitoring tools, HR systems, ticketing systems), ensuring data integrity and reliable automated processes.
• API & Automation: Leverage platform APIs to build scalable automation and custom solutions that streamline business processes and enhance user productivity.
• Security Configuration Alignment: Collaborate closely with security teams to implement and audit technical security controls, access models, data loss prevention (DLP) configurations, and data residency settings. Strategic & Operational Alignment
• Roadmap Input: Provide technical expertise and feasibility analysis to inform the platform roadmap and strategy, ensuring planned features align with operational stability and security requirements.
• Project Leadership: Serve as the technical lead for platform-related projects, overseeing configuration, testing, documentation, and successful deployment into production environments.
• Vendor Management Support: Assist the Platform Owner/Manager with technical vendor engagement, evaluating new features, managing pilot programs, and providing technical oversight on capacity planning.
• Joint Venture Work: Ensure platform configurations and access models are technically robust and compliant for cross-functional collaboration with joint venture partners. Multi-Platform Engineering
• Apply senior-level engineering rigor and technical governance to configuration, security, and minor development initiatives for secondary platforms, including Box, Figma, Lucidchart, UiPath, and Everbridg, Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected].

• Bachelor's degree in Computer Science, Information Technology, or a related technical field.
• 7+ years of experience as an IT Engineer, focusing on the deployment and administration of enterprise SaaS platforms.
• Expert-level, hands-on experience with Slack Enterprise Grid administration, configuration, and API usage.
• Proficiency in scripting or automation tools relevant to enterprise platforms (e.g., Python, PowerShell, workflow builders).
• Strong understanding of Identity and Access Management (IAM), SSO (SAML/OAuth), and data security principles in a cloud environment.
• Proven ability to translate business requirements into concrete, secure, and scalable technical solutions.
• Excellent analytical and problem-solving skills, with a track record of resolving complex, production-critical system issues.
• Relevant vendor certifications (e.g., Slack Certified Admin/Developer).
• Experience with configuration and integration of other productivity tools (Box, Figma, UiPath).
• Experience with complex network environments and integration with cloud infrastructure (AWS/Azure/GCP)

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract., Salary Range for this role is$149,700 - $187,100 for California based applicants and $125,800 - $157,200 for Michigan, Illionis or Georgia based applicants.... For full info follow application link. Equal Opportnity