IT Technical Support Specialist (On site)

• The IT Technical Support Specialist is responsible for providing day-to-day technical support for end users, office systems, and manufacturing technology environments. This position supports Windows computers, peripherals, business applications, networked devices, and production-related systems while following company IT policies, security procedures, and service desk standards.
• Troubleshoot hardware, software, operating system, and application issues on Windows computers, user workstations, and manufacturing systems.
• Set up, install, configure, and deploy new PCs, peripherals, printers, software, and related equipment for office users and production environments.
• Support network-connected devices, including printers, handheld scanners, label printers, conference room equipment, and other specialized business or manufacturing devices.
• Provide remote assistance to users using approved tools such as Microsoft Teams, remote monitoring and management tools, and Remote Desktop Protocol where authorized.
• Assist with user access support and access reviews for IT systems, including Active Directory, file server shares, VPN access, ERP\Epicor access, and Microsoft 365, while following approved authorization and security procedures.
• Help maintain IT security controls by reporting access issues, unusual system behavior, failed logins, device problems, or potential security concerns to management or senior IT staff.
• Assist with the setup, testing, and troubleshooting of presentation equipment, conference room systems, and online meeting platforms such as Microsoft Teams.
• Monitor system health, device status, alerts, reports, and other IT service indicators, and notify management of outages, recurring issues, risks, or potential liabilities.
• Work with external vendors, managed service providers, software providers, and hardware support teams to troubleshoot and resolve technical issues.
• · Escalate complex or high-risk issues to senior IT staff when appropriate, using internal documentation, vendor resources, technical research, and approved support channels.
• Follow Corporate IT Service Management, Service Desk, cybersecurity, access-control, and change-management policies, procedures, and directives.
• Create, update, and maintain IT support documentation, troubleshooting notes, standard operating procedures, asset records, and user-facing instructions.
• Recommend and assist with process improvements that improve service delivery, system reliability, documentation quality, security, or user support.
• Prioritize assigned work based on management direction, business impact, production needs, ticket priority, and user support requirements.
• Perform other IT-related duties as assigned to support business operations, production continuity, compliance needs, and organizational priorities.

Do you have experience in Remote access software?, The ideal candidate should have practical IT support experience in a Windows-based business, enterprise, or manufacturing environment, along with effective communication, organization, follow-up, and problem-solving skills. This role requires the ability to support end users, troubleshoot technical issues, document work clearly, and balance assigned tasks with changing business and production support needs.

This is a full-time, on-site IT Technical Support position. The standard work schedule is eight hours per day, five days per week, between 7:30 AM and 5:30 PM. Some weekends, after-hours, or off-hours support may be required based on business needs, system issues, maintenance windows, or production support requirements. Must be a "U.S. Person.", * Three or more years of IT support experience in a Windows business, enterprise, or manufacturing environment.

• Hands-on experience installing, configuring, upgrading, and troubleshooting computer hardware, Windows operating systems, peripherals, and business software.
• Working knowledge of Microsoft Windows desktop operating systems, including but not limited to Windows 10 and Windows 11.
• Experience supporting Microsoft 365 services and Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and Teams.
• Knowledge of Windows Server environments and Windows Server Active Directory, including basic user account support, group membership, permissions, password resets, and workstation-related troubleshooting.
• Familiarity with computer networking hardware and software, including basic troubleshooting of network connectivity, IP addressing, DNS, DHCP, switches, wireless access, VPN access, and network-connected devices.
• Familiarity with ERP software and business system concepts. Experience with Epicor ERP is preferred.
• Basic or intermediate knowledge of SQL Server concepts, especially as they relate to business applications, ERP systems, reporting, and troubleshooting application connectivity issues.
• Strong oral and written communication skills, with the ability to communicate clearly with end users, management, vendors, and IT staff.
• Excellent interpersonal skills and the ability to work effectively as part of a team.
• Detail-oriented, highly organized, and committed to proper follow-up, documentation, and task completion.
• Ability to multitask, prioritize workload, and respond effectively.
• Self-motivated and capable of working independently with minimal supervision.
• Maintains current Knowledge with evolving IT systems, cybersecurity practices, business technology, and industry best practices.

WORK ENVIRONMENT:

• Indoor plant/floor environment.
• May involve working in busy and noisy areas.
• Requires constant communication with others to exchange information.
• Involves frequent bending, stooping, twisting, and sitting throughout the day.
• Regularly required to sit, stand, bend, and occasionally lift or carry up to 20 pounds.
• May involve repetitive motions with the wrists, hands, and/or fingers.
• Must be able to position oneself in different postures, including tight and confined spaces, to accomplish tasks.
• May need to adjust or move objects weighing 10-20 pounds in all directions.
• Required to assess the accuracy, neatness, and thoroughness of assigned work.
• Must be able to move about to accomplish tasks and move between workstations.

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance