Systems/Network Engineer-intermediate to senior level

The System/Network Engineer supports the stability, security, and day-to-day IT operations of the organization's IT infrastructure primarily on Windows, M365 and VMWare platform. The responsibilities cover a variety of roles from help desk, and technical support to advanced administration over a variety of servers and network infrastructure. Experience supporting systems in Anthology/CampusVue, Softdocs and M365 is preferred. This role has first line ownership of the institution's overall IT operation., Server/Network support:

• Administer, maintain, and support enterprise Windows Server environments to ensure system availability, patching, upgrading, maintain performance, and security.
• Design, implement, and support hybrid Active Directory/Entra services, including domain architecture, Group Policy Objects (GPOs), DNS, DHCP, and M365 management.
• Administer, maintain and support in Aruba/Unifi wifi system.
• Administer and manage M365 Entra, Exchange and Sharepoint.
• Administer and troubleshoot enterprise Dell switches and Fortinet firewalls.
• Administer and troubleshoot on IIS, SQL servers, including SSL certificate renew etc.
• Administer and troubleshoot Dell SAN.
• Administer and troubleshoot all VPNs, ISP issues.
• Manage all internal and external DNS.
• Monitor variety of backups on NinjaOne DropSuite, and Veeam.
• Scripting or automating tasks with Powershell scripts.

Helpdesk/Technical support backup/overflow:

• Troubleshooting computer hardware, software, applications, and network connectivity.
• Diagnosing and resolving problems by walking users through step-by-step solutions.
• Monitoring, and updating user end issue, escalating to Tier-2/Tier-3 when necessary.
• Deploying, configuring, and updating software and hardware components.
• Creating user guides and documenting solutions.
• Support periodic on call responsibilities in support of 24 * 7 environment.

Other Duties:

• Troubleshooting our internal student information system Anthology with software developers or support vendor engineers.
• Working with different vendors to generate quotes and billings.
• Developing AI technology to help departmental operations.

Do you have experience in Vendor communication?, The ideal candidate is a detail-oriented, energetic team player that thrives in a fast-paced environment., * 5 - 10 years of IT experience in systems engineering, systems administration, or infrastructure support roles

• Experience supporting hybrid environments (on-premises and cloud)
• Working knowledge of Windows server, switch, firewall, cloud administration
• Basic to intermediate understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, VPNs)
• Demonstrated security awareness in day-to-day system administration
• Strong troubleshooting, organizational, and communication skills
• A strong sense of urgency and attention to detail.
• Ability to work independently while coordinating with external service providers.

Pulled from the full job description

• Tuition reimbursement

• 401(k)

• Health insurance

• Paid time off

• Vision insurance

• Dental insurance

• Flexible spending account, * Health Insurance

• Dental Insurance

• Vision Insurance

• Disability Insurance

• Life Insurance

• Paid Time Off

• Employee Tuition Assistance

• Free tuition in ICE's Career Training programs

• Free Recreational Classes

• Flexible Spending Account

• 401(k)

The Institute of Culinary Education (ICE) has grown to become the largest culinary institute in New York City and Los Angles and is evolving into a nationwide organization through the rollout of its online learning platform. ICE is a unique organization that blends the characteristics of a highly regulated for-profit school with the intensity of an expansive culinary/hospitality operation., The award-winning Institute of Culinary Education (ICE) was established in 1975 and has since grown to be one of America's leading centers for culinary education and the largest culinary institute in New York City and Los Angeles. In 2015, ICE built and moved to a new flagship location in lower Manhattan, NY. In 2019, USAToday ranked ICE the "#1 culinary school in America". The foundation of ICE is its programs in Culinary Arts, Pastry & Baking Arts, Restaurant & Culinary Management, Hotel & Hospitality Management and Health-Supportive Culinary Arts. ICE's programs are intensive, sophisticated and can be completed in 6-13 months. In addition to career programs, ICE offers a vast menu of recreational courses for the public, and a highly developed special events division. ICE continues to grow and evolve with the launch of its LA campus in 2018, the acquisition of the Natural Gourmet Institute in 2019 and the acquisition of the French Culinary Institute