IT Specialist

As the frontline IT support specialist, you'll provide exceptional technical support while helping maintain secure, reliable technology across corporate offices and distribution center operations.

Daily Responsibilities

• Troubleshoot and resolve desktop, hardware, software, and application issues
• Provide both onsite and remote technical support to internal employees
• Install, configure, maintain, and repair Windows workstations and peripheral devices
• Support Microsoft Office applications and end user productivity tools
• Configure and troubleshoot mobile devices, including iOS and Android
• Document incidents, resolutions, and service requests using the company's IT Service Management (ITSM) platform
• Escalate complex technical issues while maintaining ownership and communication with users
• Support conference rooms, audiovisual equipment, and meeting technology
• Assist with employee onboarding, equipment deployment, transfers, and offboarding activities
• Maintain inventory of IT assets, spare equipment, and replacement parts
• Coordinate vendor repairs and validate completed work
• Support technology changes following company change management procedures
• Partner with Distribution Center Operations to maintain printers, scanners, and other operational equipment during peak business periods
• Maintain organized, safe, and professional IT workspaces

Do you have experience in iOS?, Are you an experienced IT professional who enjoys solving technical problems, supporting end users, and working directly with the people who rely on technology every day? Do you thrive in a fast-paced environment where no two days are the same?, * Minimum 5 years of hands-on enterprise IT support experience

• Strong experience supporting Windows desktop environments
• Experience installing, configuring, and repairing PC hardware
• Excellent troubleshooting skills for desktops, laptops, and peripheral devices
• Experience supporting iOS and Android mobile devices
• Proficiency with Microsoft Office applications
• Outstanding customer service and communication skills
• Strong organizational and documentation abilities
• Ability to prioritize multiple technical issues in a fast-paced environment
• Ability to travel locally within the assigned region (approximately 5%)

Preferred Skills

Successful candidates will have experience with:

• Enterprise desktop support
• Hardware lifecycle management
• IT asset management
• Audio/visual and conference room technologies
• Printer support and maintenance
• Vendor coordination
• Technical documentation
• ITSM ticketing systems
• Microsoft Windows administration
• End user training and support

Pulled from the full job description

• 401(k)
• Health insurance
• Vision insurance
• Dental insurance
• Life insurance, * Competitive pay at $29.00/hour
• Stable Monday through Friday schedule
• Opportunity to work with enterprise-level technology
• Diverse technical responsibilities that keep every day interesting
• Collaborative IT team environment
• Hands-on experience supporting both office and distribution operations
• Opportunity to expand your technical knowledge while making a direct impact on business operations

If you're passionate about technology, enjoy helping others solve problems, and want to join a team where your technical expertise is valued, apply today!

Pay: $29.00 per hour, * 401(k)

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance