IT Assistant Director CRM (Enrollment Services)

Oversees and leads System Administrators and technical staff responsible for Salesforce CRM initiatives, ensuring projects are executed on time and within scope. Manages the planning, execution, and tracking of CRM projects, develops project plans and deliverables, and communicates status, risks, and outcomes to leadership. Works closely with the team to meet project deadlines and ensure accountability. Leads quarterly Salesforce release review meetings with System Administrators and Developers and recommends enhancements to leadership. Maintains project benchmarks, identifies new initiatives aligned with Higher Education trends, collaborates with peer institutions on best practices, and provides operational support to leadership.

• Works with leadership and all staff in ensuring that all salesforce projects are tracked, monitored, and implemented in a timely manner.
• Provides leadership, management, and direction with strategic planning and long-term planning for the CRM and Enrollment Services Department Salesforce system and associated resources.
• Reviews quarterly Salesforce release notes and provides updates/suggestions for enhancements to existing features.
• Takes the lead in organizing new projects that are requested and assigns them to staff based existing workload. Determines project scope, schedule, cost, quality, risks.
• Assists with solution designs and delivery.
• Works with customers and functional areas to gather requirements and develops project plans.
• Establishes departmental goals with the leadership.
• Updates monthly benchmark reports on projects including statuses & completion times. Also provides analysis on existing goals and productivity.
• Serves as back up to leadership in meetings and other events.
• Works with Leadership to establish productivity goals for the department.
• Maintains a flexible and proactive work environment to facilitate a quick response to changing project requirements and objectives and innovate ways to meet mission goals successfully.
• Serves as an additional escalation point for CRM services support issues should leadership not be available.
• Initiates new projects based on existing institutional needs.
• Supervises Salesforce System Administrators and Student Assistants.
• Performs essential duties in any emergencies, such as hurricanes, storms, and/or any other university emergency closing. The employee is expected to be available to report to work as needed during a university emergency closing, with appropriate notification from a department administrator.

Do you have experience in System administration?, Do you have a Bachelor's degree?, * Bachelor's degree in related discipline with four (4) years of experience in related field including managerial experience.

Departmental Requirements

• Salesforce Certified System Administrator is required.

Desired Qualifications

• Experience working in a university setting.
• Experience working with Salesforce and related products.
• Ability to manage multiple projects, activities, and tasks simultaneously, with competing deadlines.
• Excellent analytical and problem solving skills.
• Experience with documenting new and existing processes., * Ability to work flexible hours as needed.
• Ability to work occasional evenings, weekends and at locations outside of the University.

4.34.3 out of 5 stars 885 SW 109th Avenue, Miami, FL 33199 $75,000 - $80,000 a year

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.