Service Desk Coordinator

• Respond to inbound calls to provide technical support and troubleshooting
• Support users via web queues, email, and outbound communication
• Troubleshoot and resolve technical issues using available tools and resources
• Document incidents, requests, and resolutions accurately across systems
• Escalate issues outside of scope when necessary
• Attend team and mentor meetings to support ongoing development
• Follow established policies, procedures, and service desk best practices
• Maintain high service levels and contribute to overall team performance

• Basic knowledge of IT concepts and troubleshooting processes
• Strong communication skills (written and verbal) with a customer-first mindset
• Ability to multitask and work efficiently in a fast-paced environment
• Strong organizational and time management skills
• Ability to work both independently and as part of a team
• Experience with ticketing tools or systems (ServiceNow preferred)
• Prior call center or customer support experience is a plus
• 3+ years of Tier 1 support experience preferred

Compensation and Benefits: The pay rate for this position is between $20.00 and $26.25 per hour. Please note that the final rate may be contingent on experience and other factors.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at