Technical Support Specialist

Invariant is seeking a detail-oriented and customer-focused Technical Support Specialist to join our IT team. This role provides day-to-day technical support for end-users, focusing on desktops, laptops, peripherals, and general IT troubleshooting. The ideal candidate will be proficient in Windows and/or Linux environments and able to support both hardware and software issues.

Duties Include:

• Provide Tier 1 and Tier 2 technical support to employees via in-person, phone, email, or remote tools.
• Install, configure, and maintain desktops, laptops, mobile devices (Windows, Linux, iOS, Android), and peripheral equipment (printers, scanners, monitors, etc.).
• Troubleshoot hardware and software issues, escalating to higher tiers when necessary.
• Set up and support user accounts, permissions, and access rights in Active Directory and other systems.
• Maintain accurate records of support requests and resolutions using the helpdesk ticketing system.
• Perform routine system maintenance, including patching, updates, and virus/malware scans.
• Assist with onboarding/offboarding processes, including preparing devices and accounts for new hires and securely decommissioning hardware.
• Support audio/visual equipment and conference room technologies.
• Collaborate with team members to document procedures and improve IT support workflows.
• Maintain inventory of IT assets and ensure proper tracking and lifecycle management., * Sitting for extended periods at a desk or in meetings.
• Ability to use stairs or elevators to access multiple floors and buildings at customer worksites and Invariant facilities.
• May require occasional lifting of equipment up to 40 lbs.
• May involve local travel between office sites.
• On-call or after-hours support may occasionally be required.

Other Essential Functions:

• Grooming and dress must be appropriate for the position and must not impose a safety risk or hazard to the employee or others.

This position is expected to be performed only in the state of Alabama. Subject to the provisions of Code of Alabama § 40-18-370, the Company shall give good faith consideration to Alabama residents for employment at the Project.

Do you have experience in Productivity software?, Do you have a Associate's degree?, * U.S. Citizenship required (due to federal contract requirements).

• Associate or bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent work experience.
• 1-3 years of experience in a desktop support, technical support, or helpdesk role.
• Proficiency with Microsoft Windows 10/11.
• Experience with Linux-based desktop environments.
• Familiarity with Microsoft Office 365, Active Directory, and basic networking concepts.
• Strong troubleshooting skills and the ability to explain technical issues clearly to non-technical users.
• Excellent customer service and communication skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.

Preferred Skills:

• IT certifications such as CompTIA A+, CompTIA Security+.
• Experience working with/knowledge of various security requirements, e.g., DFARS, CMMC, NIST.

Work Environment:

• Office, lab, and field environments.
• Demonstrates innovation, quick learning, excellent verbal and written communication skills, and adaptive thinking.
• Requires ability to interact professionally in a small, fast-paced, and mission-driven environment with co-workers, management, and clients.
• Ability to work independently with minimal supervision, make rational decisions, and exercise sound judgment.