IT Field Service Technician - Part Time

As an IT Field Service Technician, you will be responsible for responding to break/fix service tickets across the Allentown, PA area. You will travel to various government office locations, troubleshoot, and resolve technical issues within established Service Level Agreement (SLA) timelines. This is an excellent opportunity for someone who enjoys problem-solving, providing top-notch customer service, and working independently in the field., * Diagnose and repair a wide range of IT equipment, including computers, printers, cameras, biometric scanners, and signature pads.

• Travel to assigned government office locations across the Hays, Dodge City area and resolve service tickets promptly and professionally.
• Troubleshoot and perform repairs on hardware and software issues in Windows 10 environments.
• Complete and maintain accurate service records, inventory reports, and ticket documentation.
• Ensure all service requests are completed within the specified SLA timeframes.
• Provide exceptional customer service, maintaining professional communication with clients and ensuring high satisfaction levels.
• Manage and carry up to 50 pounds of equipment, tools, and supplies.

Do you have experience in Windows?, * Minimum 2-3 years' experience in IT field service, with hands-on experience responding to break/fix service tickets.

• Strong experience with IT hardware, including PCs, printers, cameras, biometric devices, and peripheral equipment.
• Proficiency in Windows 10 troubleshooting and basic system maintenance.
• Familiarity with enterprise-level IT systems and environments.
• Knowledge of additional technical areas such as Active Directory, Hard Drive Imaging, and Network Management is a plus.
• A+ Certification (or equivalent) required.
• Excellent customer service skills, with a focus on communication and professionalism.
• Strong problem-solving and troubleshooting abilities.
• Ability to carry and transport equipment up to 50 pounds.
• Comfortable using and transporting tools and equipment.
• Ability to submit detailed inventories and reports accurately and on time.
• Clean background check and willingness to undergo an extensive security screening.
• US Citizenship required by our customer base; no dual citizenship permitted.

If you have a passion for IT troubleshooting, enjoy helping others, and are ready to take on the challenge of working in a field-based role, we encourage you to apply!

Pulled from the full job description

• Paid time off

Form 10 Group is a growing IT services company headquartered in Tampa, FL, specializing in providing on-site support to state government offices throughout the nation. We are looking for skilled and customer-focused IT Field Service Technicians to join our team. In this role, you will diagnose, repair, and maintain a variety of IT equipment including computers, cameras, biometric scanners, printers, and signature pads, ensuring that our clients' systems are up and running efficiently., Form 10 Group, Inc., is a Service Disabled, Veteran Owned, Small Business (SDVOSB). Our team's mission is to help our public sector agency customers become the most technologically advanced and efficient organizations possible so they can best serve their citizens, residents, and constituents. We are a premier provider of outsourced professional IT Services to large corporations serving the public sector and government agencies alike, nationwide. Come join a growing and dynamic team! For information on Form 10 Group, visit our website at Form 10 Group - The complete IT solutions company.