Systems Support

The Systems Support Analyst is primarily responsible for providing technical system support to internal business users in accordance with EBAC Technology Service Level Agreements. Provide system-level support of multi-user operating systems, hardware and software tools, including configuration, maintenance, and support of these systems., Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance and financial services, and property and casualty insurance.

What You Will Do

In this role, you will:

• Facilitate timely, open and clear communications between Milliman and external vendors in all facets - system issues, enhancements, meetings, announcements and posted documentation.

• Data management and reporting via SQL, including, but not limited to queries, data loading, and data manipulation.

• Troubleshoot and resolve hardware, software, and connectivity problems, escalating to Technical Operations as needed

• Select among authorized procedures and seek assistance when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise.

• Identify redundant support processes and develop tools for automation.

• Maintain and expand current documentation. Document system problems and resolutions for future reference; document Support processes and procedures.

• 2+ years of related industry experience

• Working knowledge of MS SQL

• Ability to navigate and interpret database schemas, including tables, views, stored procedures, and relationships.

• Competence in creating and executing UPDATE, DELETE, and INSERT statements safely and efficiently.

• Familiarity with Microsoft SQL Server Management Studio or similar program

• Use pre-defined queries to research database errors, performing basic query manipulation

Personal Qualifications

• Works well within a team environment and takes ownership of personal work product

• Proficiency in the use of computers and other general office equipment

• Proficiency in Microsoft Office Suite

• Attention to detail

• Excellent problem-solving skills

• Strong communication skills (both written and verbal)

• Able to productively respond to change

• Excellent organization and time management skills, Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future.

life insurance, parental leave, paid time off, paid holidays, 401(k), Compensation

The overall salary range for this role is $71,170 - $131,905. For candidates residing in:

• Alaska, California, Connecticut, Illinois, Maryland, Massachusetts, New Jersey, New York City, Pennsylvania, Virginia, Washington, or the District of Columbia the salary range is $82,455 - $131,905.

• All other locations the salary range is $71,700 - $114,700., We offer a comprehensive benefits package designed to support employees' health, financial security, and well-being. Benefits include:

• Medical, Dental and Vision - Coverage for employees, dependents, and domestic partners.

• Employee Assistance Program (EAP) - Confidential support for personal and work-related challenges.

• 401(k) Plan - Includes a company matching program and profit-sharing contributions.

• Discretionary Bonus Program - Recognizing employee contributions.

• Flexible Spending Accounts (FSA) - Pre-tax savings for dependent care, transportation, and eligible medical expenses.

• Paid Time Off (PTO) - Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.

• Holidays - A minimum of 10 paid holidays per year.

• Family Building Benefits - Includes adoption and fertility assistance.

• Paid Parental Leave - Up to 12 weeks of paid leave for employees who meet eligibility criteria.

• Life Insurance & AD&D - 100% of premiums covered by Milliman.

• Short-Term and Long-Term Disability - Fully paid by Milliman.

Independent for over 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world's most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation.