Genesys Developer/Architect

• Engage with stakeholders to understand business challenges and define technology-driven solutions.
• Architect and design AI-powered contact center solutions, integrating technologies such as Conversational AI and Agent Assist.
• Troubleshoot and resolve issues within the Genesys platform, managing approximately 300 tickets per month.
• Support the onboarding of new service lines and clinics onto the Genesys platform.
• Assist with the development of proof-of-concept demos and solution blueprints.
• Provide hands-on technical guidance and support for end-users related to AI model integration and automation workflows.
• Collaborate with internal teams to develop best practices, technical documentation, and training resources.
• Act as a trusted advisor, helping to navigate and troubleshoot a variety of technology-related issues.

Experience: 3-5 years of experience in a similar role.

Technical Skills: Deep familiarity with the Genesys platform, including migration from on-premise to cloud environments (Genesys Cloud CX). Experience with contact center operations and familiarity with telecom providers.

Preferred Qualifications

• Experience in the healthcare industry.
• Experience with training end-users or developing training materials.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at