POS Help desk support

Retail Data LLC
Irving, United States of America
5 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Shift work
Languages
English
Experience level
Junior
Compensation
$ 40K

Job location

Irving, United States of America

Tech stack

Microsoft Windows
JIRA
Cisco Hardwares
DNS
Issue Tracking Systems
IT Management
Virtual Private Networks (VPN)
Local Area Networks
Network Architecture
Network Connections
Network administration
Remote Access Technology
Software Systems
TCP/IP
Wi-Fi Technology
Transaction Processing (Computing)
Tablet Computers
Software Troubleshooting
Peripherals
Firewalls (Computer Science)
Computer Equipment
Laptops
Firewall Services Module
Zendesk

Job description

Join our dynamic team as a POS Help Desk Support specialist, where you'll be the frontline hero in ensuring seamless point-of-sale (POS) operations across our retail environments. Your energetic and proactive approach will help troubleshoot technical issues, support hardware and software systems, and deliver exceptional customer service to store teams and end-users. This paid position offers an exciting opportunity to develop your IT support skills while making a tangible impact on daily business operations. If you thrive in fast-paced settings, love solving technical challenges, and excel at communication, this role is perfect for you!, * Provide prompt and effective technical support for POS hardware and software systems, including troubleshooting issues related to peripherals, terminals, and network connectivity.

  • Assist store staff with software troubleshooting, ensuring smooth transaction processing and system uptime.
  • Manage computer hardware setups, configurations, and maintenance for POS stations, including desktops, laptops, tablets, and mobile devices.
  • Support network infrastructure components such as LAN (Local Area Network), Wi-Fi (including Meraki), VPNs, firewalls, DNS, TCP/IP protocols, and switches to maintain reliable connectivity.
  • Utilize IT management tools like CRM and remote access.
  • Collaborate with network administration teams to resolve connectivity issues involving TCP/IP protocols or DNS configurations.
  • Assist in maintaining security protocols by supporting firewall configurations and VPN access for remote troubleshooting.
  • Document all support activities thoroughly in ticketing systems and communicate clearly with end-users to ensure resolution satisfaction.

Requirements

Do you have experience in Windows?, * Proven experience in technical support roles with a focus on POS systems or retail IT environments.

  • Strong knowledge of computer hardware components and peripherals used in POS setups.
  • Familiarity with operating systems including Windows
  • Hands-on experience with network administration concepts such as LAN/WAN management, TCP/IP, DNS, VPNs, firewalls, and Cisco Meraki solutions.
  • Proficiency with ticketing tools like CRM, Jira, or Zendesk
  • Excellent communication skills with the ability to explain technical issues clearly to non-technical staff.
  • Ability to analyze problems quickly and develop effective solutions under pressure.
  • Knowledge of mobile device management (MDM) for supporting tablets or handheld POS devices is a plus.
  • A proactive attitude with strong organizational skills to manage multiple priorities efficiently. Join us as a POS Help Desk Support professional where your technical expertise fuels operational excellence!, * Network management: 1 year (Required)
  • Customer support: 1 year (Required)
  • Call center: 1 year (Required)

Benefits & conditions

Pulled from the full job description

  • 401(k)
  • Health insurance
  • Paid time off
  • Health savings account
  • Dental insurance
  • Flexible spending account
  • Life insurance, * 401(k)
  • Dental insurance
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off

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