Work Study - IT Program Lab Support and Tech Check

The IT Department is seeking a work study eligible student to fill the role of IT Student Assistant. The Information Technology Student Assistant provides technical support services to students and maintains computer lab operations. This position offers hands-on experience applying classroom learning in a real-world IT environment while developing practical skills in computer maintenance, troubleshooting, and customer service. Students will review best practices in a variety of areas beginning with basic IT processes and have opportunities to gain new skills beyond what may be available in class time., * Provide free technical assistance to current students with their personal computers

• Perform virus checks and install/update antivirus protection software
• Diagnose and resolve slow computer performance issues
• Assist with software updates and installations
• Install and configure Microsoft Office applications
• Deliver friendly, patient customer service to students with varying technical abilities Program Lab Support
• Maintain computer lab hardware and software systems
• Update operating systems and application software on lab computerImage and reimage computers as needed
• Conduct routine hardware diagnostics and virus checks
• Support daily lab operations and ensure equipment functionality
• Monitor lab equipment and report issues requiring advanced technical support
• Maintain clean and organized lab environment Professional Development
• Review and practice technical skills learned in coursework
• Apply classroom knowledge to practical IT scenarios
• Develop troubleshooting and problem-solving abilities
• Extend technical skills through hands-on experience in a professional work environment, * The college is compliant with Title IX best practices. For more information, visit About Title IX.
• The college encourages qualified members of protected classes to apply.

Diversity, Equity & Inclusion LCC celebrates and embraces diversity of all kinds, including differing beliefs, cultures, people, and experiences. We commit to institutional and individual changes that recognize, understand, and challenge patterns of social inequity and systemic disparities within our ever-changing world. For more information, see Diversity & Equity.

Jeanne Clery Statement: Notice of Availability of Annual Security and Fire Safety Report: In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act of 1998, and as a part of the College's commitment to safety and security on campus, Lower Columbia College reports the mandated information about current campus policies concerning safety and security issues, the required statistics, and other related information for the past three (3) calendar years. Lower Columbia College's Annual Security and Fire Safety Report is available online at lowercolumbia.edu/CleryASFR. Mission, Vision & Values Our Mission, Vision & Values define our reason for being, and provide the framework for planning and improvement efforts at LCC. For details on LCC's Mission, Vision & Values, see our Strategic Plan., * If you are hired, you will need to provide proof of identity and documentation of U.S. citizenship or appropriate legal authorization to work for the duration of this position as required by the Immigration Reform Control Act of 1995.

• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
• The College is committed to maintain an environment for teaching and learning which is free of drugs and alcohol.

Do you have experience in Desktop administration?, Technical troubleshooting and problem resolution Customer service and communication System administration and maintenance Time management and professional workplace skills IT documentation and best practices, * Current enrollment in the Information Technology Program or related field

• Basic knowledge of computer hardware and software
• Familiarity with Windows/Mac operating systems
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Detail-oriented with good organizational skills

Preferred

• Previous coursework in computer maintenance or technical support
• Experience with imaging software and system administration
• Knowledge of virus protection and cybersecurity best practices
• Customer service experience