Software Engineering Manager Senior- Salesforce (Sales / Servicing / API Integration)

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As an Software Engineering Manager Senior within PNC's Technology organization, you will be based in Cleveland, OH; Pittsburgh, PA or Dallas, TX., We are seeking a Technical Manager to lead a high-impact Salesforce (EDGE) engineering team supporting Sales, Servicing, Marketing Cloud Account Engagement, CPQ, API integrations, and enterprise banking solutions. This role will be responsible for:

• Delivering critical business capabilities such as sales operations, case management, pricing, quoting, and margin optimization
• Ensuring scalable integrations and production stability
• Driving timely execution of releases The ideal candidate will bring strong Salesforce platform expertise, hands-on leadership, and the ability to effectively manage lean teams delivering business-critical functionality.

Key Responsibilities Technical & Delivery Leadership

• Manage development projects, teams, and application support functions

• Oversee application development, installation, and maintenance

• Ensure adherence to quality standards and enterprise guidelines

• Drive product strategy from a technical leadership perspective Salesforce & CPQ Delivery

• Lead development across Salesforce platform (Sales Cloud, Service Cloud, Marketing Cloud Account Engagement, CPQ)

• Deliver pricing, quoting, and margin optimization capabilities

• Ensure solutions align with business needs and enterprise architecture API & Integration Oversight

• Guide development and delivery of integrations (REST/SOAP APIs)

• Ensure scalability, security, and performance of integrated systems Team & Resource Management

• Lead, mentor, and develop engineering teams

• Maximize staff contribution through professional development and teamwork

• Manage hiring, performance, and vendor coordination Production Stability & Risk Management

• Support root cause analysis and issue resolution in production environments

• Ensure secure and compliant application design across layers

• Monitor system performance and continuous improvements Stakeholder Engagement

• Interface between engineering, product, and leadership teams

• Communicate technical concepts effectively to business stakeholders, * Manage a group of software engineers/managers across multiple product lines.

• Oversee the talent management of engineering talent, including recruiting, mentoring, and enabling a culture of learning with a focus on engineering craftsmanship.

• Foster technological innovation, ensuring adoption of current trends, capabilities, and practices emerging in the market. Encourage sound technology choices are made and drive innovative technology architecture and solution design.

• Identify issues, share best practices, and drive continuous improvement.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

• 5+ years of experience in a technology management role

• Experience leading software development teams and projects

• Experience working across the full SDLC using Agile methodologies

• Proven experience handling production issues and root cause analysis Technical Skills

• Strong experience with Salesforce platform (Sales Cloud, Service Cloud)

• Hands-on knowledge of: o Apex, Lightning, SOQL o Salesforce integrations (REST/SOAP APIs)

• Experience with Salesforce CPQ (preferred)

• Strong understanding of: o API design and integration patterns o Data models and enterprise architecture Engineering & Architecture

• Experience with microservices architecture (Spring Boot, REST, SOAP)

• Experience securing applications (authentication, authorization, RBAC)

• Cloud exposure (Azure, AWS, containers) preferred Leadership & Delivery

• Proven experience managing engineering teams (10+ members)

• Experience leading lean teams with critical dependencies

• Strong coaching, mentoring, and team-building skills

• Experience delivering enterprise-scale solutions and managing releases Domain Knowledge (Preferred)

• Banking / Financial Services experience

• CPQ, pricing, and quoting domain exposure

• Understanding of regulatory and compliance requirements

• Experience with revenue optimization use cases Key Competencies

• Strong decision-making under resource constraints

• Ability to balance technical depth with leadership

• Excellent communication between business and technology teams

• Focus on risk mitigation and operational stability Nice to Have

• Salesforce certifications (Platform Developer, Architect, CPQ Specialist)

• Experience with CI/CD tools (Jenkins, Maven, Git)

• Test automation experience (Selenium, Cucumber, etc.)

• Strong problem-solving mindset and project management experience, Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design, Agile Development, Application Development Tools, Coaching Others, Continuous Learning, Design Thinking, Emerging Technologies, Influencing, Innovation, Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered., Bachelors

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.