SECURITY OPERATIONS CENTER OPERATOR
Role details
Job location
Tech stack
Job description
As a SOC Operator, you are the command center behind our security operations protecting people, assets, and critical infrastructure around the clock. Working within a 24/7 fixed-shift model, you will monitor advanced security systems, respond decisively to incidents, and serve as the first point of contact during emergency and non-emergency security events. Your vigilance and judgment will help ensure safety, compliance, and operational continuity across all secured sites.
What You'll Do Core Responsibilities
- Actively monitor and respond to intrusion detection alarms across multiple sites
- Coordinate and dispatch law enforcement and first responders during security events
- Receive and manage incoming calls, prioritizing emergency and routine incidents
- Oversee site access control activities, including logging personnel entry/exit and disarm events
- Maintain accurate shift logs and security activity records
Incident Management & Reporting
- Create clear, detailed incident reports documenting events and actions taken
- Escalate issues and perform timely notifications to stakeholders
- Conduct forensic analysis using video surveillance and access control systems
- Support investigative efforts with accurate data and system insights
System Monitoring & Maintenance
- Identify system malfunctions and initiate service requests for maintenance
- Validate and track corrective actions to ensure issue resolution
- Conduct routine system checks and video audits to maintain system integrity
- Follow all SOC policies, procedures, and regulatory compliance standards, * Monitor and remediate intrusion alarms in real time
- Respond to and prioritize incoming security communications
- Maintain precise logs of system status and access events
- Generate detailed incident documentation and reports
- Track and validate system maintenance requests
- Support forensic investigations and administrative operations
Requirements
Do you have experience in Technical Proficiency?, Do you have a High school diploma or GED?, Communication & Professionalism
- Strong interpersonal skills with the ability to communicate clearly and effectively
- Confidence in drafting well-structured, professional business communications
- Ability to stay calm, focused, and decisive under pressure
High-Pressure Readiness
- Thrive in high-stress, real-time environments
- Quickly assess risks and execute responses to life safety and security incidents
Technical Expertise Hands-on experience with enterprise-level security and monitoring platforms, including:
- CCure 9000E, Exacq Vision, Andover Continuum
- Pelco Control Point, Compass, DMP, D3, JIRA
- Passage Point, Constellation Alert
- Proficiency with Microsoft Office Suite and evolving CSOC technologies
Operational & Compliance Knowledge
- Understanding of CSOC operational workflows and procedures
- Familiarity with NERC CIP compliance standards
- Knowledge of substation operations and critical infrastructure protection
- Awareness of CISS policies and security frameworks
Education & Experience
- Associate's degree (AA) preferred, OR
- High School Diploma/GED with 2+ years of experience in security systems or IT
Work Environment
- 24/7 SOC operations with fixed shift assignments
- Fast-paced, high-responsibility setting requiring alertness and precision
- Collaborative, mission-driven team environment
Benefits & conditions
Pulled from the full job description
- Referral program
- Pet insurance
- 401(k)
- Health insurance
- Vision insurance
- Health savings account
- Dental insurance, Pay Range*: $27.00 - $28.41 per hour
- Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).