Senior Cloud Support Engineer in Bulverde

Energy Jobline
Bulverde, United States of America
2 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior

Job location

Bulverde, United States of America

Tech stack

Amazon Web Services (AWS)
Application Integration Architecture
Azure
Bash
Cloud Computing
Cloud Engineering
Computer Security
System Configuration
Distributed Systems
DNS
Hardware Security Module
Systems Analysis
Virtual Private Networks (VPN)
Python
Key Management
Public Key Infrastructure
TCP/IP
Scripting (Bash/Python/Go/Ruby)
Google Cloud Platform
Firewalls (Computer Science)
Information Technology

Job description

We are seeking a Senior Cloud Support Engineer to join our dynamic team. In this role, you will leverage your technical expertise to troubleshoot and resolve complex issues in customer technical environments. The ideal candidate has a strong background in cloud infrastructure, networking, and security technologies, with a focus on HSMs, PKI, and key management systems. If you have a passion for solving technical challenges and delivering exceptional customer experiences, this is the perfect role for you., * Provide advanced troubleshooting and technical support for customer cloud environments.

  • Analyze and resolve issues involving networking, system configurations, and application integrations.

  • Serve as an escalation point for complex technical issues.

  • Customer Engagement:

  • Collaborate with customers to understand their technical environments and tailor solutions to meet their needs.

  • Guide customers in best practices for deploying and managing cloud-based systems.

System Analysis and Documentation:

  • Diagnose performance issues in distributed environments.
  • Document problem resolution processes, technical insights, and knowledge base articles.

Collaboration:

  • Work closely with engineering, product, and operations teams to address root causes of recurring issues.
  • Contribute to the design and implementation of support tools and processes.

Security Expertise:

  • Support the implementation and management of Hardware Security Modules (HSMs), Public Key Infrastructure (PKI), and key management systems.

  • Ensure compliance with security standards and protocols.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • 5+ years of experience in technical support or cloud engineering roles.
  • Proficiency in troubleshooting cloud infrastructure (AWS, Azure, GCP).
  • Strong knowledge of networking concepts, including TCP/IP, DNS, firewalls, and VPNs.
  • Hands-on experience with Linux/Unix systems.
  • Excellent problem-solving and communication skills., * Experience with Hardware Security Modules (HSMs), Public Key Infrastructure (PKI), and/or key management systems.
  • CCNA certification or equivalent networking expertise.
  • Familiarity with IT security frameworks and best practices.
  • Experience with scripting (Python, Bash) and automation tools.

Benefits & conditions

  • Health, dental, vision, life, and short/long-term insurance

  • Paid vacation, holidays, and sick leave

  • Competitive compensation and opportunities for advancement

  • Retirement plan with employer contribution match

  • Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals

  • One of San Antonio's "Best Places to Work" for nine consecutive years

  • This job is at our Bulverde, TX office

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