Program Manager Non-Tech 5

Provide leadership and ownership of Marketing Communications operations, channels, and delivery systems. This role is responsible for ensuring communications are clear, consistent, and delivered effectively at scale by designing and implementing the processes, tools, and workflows that support how the organization communicates.

The role operates with high independence and partners closely with Communications leads to translate strategy and messaging into repeatable, high-quality execution across channels.

Scope of Services:

1. Communications systems and channel ownership

Own end-to-end operations of internal communications channels and platforms, including:

• SharePoint / intranet as the primary communications destination and source of truth

• Email and newsletter distribution

• Viva Engage as the amplification and engagement layer for communications

• Survey and measurement tools

Ensure clear connection across channels (for example, email to SharePoint to Viva Engage) so communications land as a cohesive experience for employees

Define and maintain standards for how content is published, structured, and consumed

Ensure channel experience is consistent, usable, and aligned to business needs

2. Scaled content operations and publishing

• Own the publishing pipeline across all communications channels

• Establish and enforce standards for formatting, QA, and channel usage

• Design repeatable workflows for content intake, production, approval, and publishing

• Ensure "last mile excellence" across all published materials (accuracy, consistency, usability)

• Partner with Communications leads to ensure content is tailored by audience and channel

• Ensure content is appropriately distributed and connected across channels, including how announcements surface on SharePoint and are amplified through Viva Engage

3. Automation and workflow architecture (Power Automate + systems)

• Design and implement scalable workflows across communications processes using Power Automate and related Microsoft 365 capabilities

• Identify manual or high-friction processes and redesign them into automated or system-driven workflows

• Build and maintain automation solutions across areas such as:

o Content intake, approval, and publishing across communications channels

o Distribution and targeting

o Communications performance tracking and reporting

• Document and standardize workflows to ensure reusability across the team

4. AI enablement across communications operations

• Define and implement practical applications of AI (for example, Copilot) across communications workflows

• Partner with Communications leads to integrate AI into:

o Recurring content production (drafting, formatting, summarization)

o Reporting and insights generation

o Knowledge capture and reuse (for example, AMA outputs and recurring artifacts)

• Test, validate, and scale AI-assisted workflows that improve quality, speed, and consistency

• Drive adoption of AI-enabled practices across the team

5. Measurement, reporting, and insight systems

• Own measurement strategy for communications channels and programs

• Define and standardize reporting frameworks across email, intranet, events, and surveys

• Deliver recurring reporting with clear, actionable insights

• Identify trends and opportunities to improve engagement and effectiveness

6. Communications rhythm of business and coordination

• Own communications calendar and publishing cadence across the organization

• Track dependencies, timelines, approvals, and delivery across communications workstreams

• Provide visibility into status, risks, and blockers

• Ensure alignment between stakeholders, timelines, and outputs

7. Process design and continuous improvement

• Evaluate current communications workflows and identify opportunities for simplification and scale

• Redesign processes to reduce manual effort, duplication, and inefficiency

• Establish clear operating models for how communications work is delivered

• Continuously refine systems based on usage, feedback, and performance data

8. Communications translation and consistency

• Translate communications strategies and priorities into structured execution plans (channels, timing, formats)

• Ensure consistency in how messages are delivered across channels and audiences

• Identify overlaps, gaps, or inefficiencies in communications delivery and recommend improvements

9. Budget tracking systems and process design

• Define and implement a centralized approach for tracking communications and event budgets

• Design standard processes, tools, and templates for budget tracking

• Ensure budget data is consistently captured and maintained across programs and events

• Partner with Event Management to ensure adoption of standardized processes

• Improve visibility, accuracy, and reporting of budget information

Deliverables

• Communications platform management and content publishing

• Documented workflows and automation solutions

• Communications calendar and publishing cadence

• Measurement reports and insights

• Standardized processes and documentation

Do you have experience in Systems architecture within technology?, 1. Communications platforms (strong familiarity with SharePoint, email communications, and content publishing processes.) - 5+ years

2. Workflow automation (Power Automate or similar tools// evidence of designing workflows or systems (content intake, approvals, publishing, distribution), not just executing against them.) - 3+ years

3. Operations / program management for content or communications systems (experience in communications or marketing communications operations, with hands-on ownership of platforms and publishing workflows.)- 7+ years

4. Disqualifiers: Candidates with no enterprise communications systems experience will not be eligible for the role., * 7+ years' experience in communications operations, marketing operations, or program management

• Experience designing and implementing operational systems at scale

• Hands-on experience with SharePoint, Amplify, Power Automate or similar tools

• Experience applying AI tools to improve workflows

• Strong systems thinking and process design capability

• Experience working across complex stakeholder environments

Success Criteria:

• Communications are delivered on time and aligned to channel purpose and audience needs

• Messaging is consistently executed across channels with minimal rework

• The team has clear, repeatable ways to translate communications plans into execution

• Systems and workflows improve the clarity and effectiveness of communications, not just efficiency

• Communications operations shift from manual execution to scalable, system-driven workflows through automation and AI

• Reporting and measurement are consistent, reliable, and actively inform decisions

3.33.3 out of 5 stars Redmond, WA 98052 Hybrid work $80 - $85 an hour - Contract, Pulled from the full job description

• 401(k)
• Health insurance
• Vision insurance
• Health savings account
• Dental insurance
• Life insurance
• Disability insurance, BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work. BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.