IT Technical Support Engineer (MSP) - Level II

Our Level II Technician requires both proven experience with technology and outstanding personal and customer service communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. The Level II Technician has hands-on expertise solving our client's day-to-day technology issues (Windows and email config, PC server and workstation configuration, networking, virtualization (VMware), cloud services (Azure, AWS), and much more). Secondarily, you will work jointly with sales to provide pre-sales and post-sales support, including tasks such as discovery meetings, site visits, proposals, and technical presentations, technical assessments, implementation, and ongoing technical account management. A positive, service-oriented, team-oriented, communicative personality is a must.

Do you have a valid Driver's License license?, Do you have experience in Windows?, * Minimum of five years hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers and workstations, Active Directory, and MS365

• Three years of experience in a client-facing environment such as sales engineering
• Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
• Possesses strong organizational and time-management skills
• Experience writing proposals for and implementation of technical solutions to fulfill business needs
• Results-oriented, self-motivated, energetic, professional, reliable, and a team player
• Strong understanding of technology and business productivity systems
• Experience with RMM (Remote Monitoring and Management) tools is a plus
• Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
• Sales training/experience is a plus
• Valid Driver License and ability to drive to customer locations when required.

Ideally, you will have one or more of the following certifications:

• CompTIA Net+ and/or CompTIA Security+
• MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
• CCNA or CCIE-Cisco certifications are a real plus
• AutoTask and NinjaOned experience are not required but will stand out since we use those daily., * College or equivalent (Preferred)

Experience:

• Windows: 5 years (Preferred)
• IT Service & Support: 3 years (Preferred)

Work Location: In person

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Opportunities for advancement, * 401(k)
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance, * We offer competitive wages, challenging work, career opportunities, a pleasant work environment, and ongoing training