Help Desk Technician

As a Help Desk Technician, you provide invaluable technical support and customer service for both coworkers and clients. Knowledgeable and eager to help, you thoroughly assist others with accessing and using automated systems and services. Promptly responding to user requests, you help identify the problem, determine the best way to resolve it, and then coach the user through the resolution process.

You maintain a professional and helpful demeanor as you troubleshoot and complete software installations, upgrades, and other application problems. For more advanced complications, you coordinate with the appropriate technical personnel to address the issue. As you resolve problems, you document and track the reported issues to keep an eye on patterns and search for areas for improvement. You take pride in helping others using your technical expertise!

• Associate degree in computer science or information systems and some related experience OR an equivalent combination of experience and training
• Familiarity with hardware such as laptops, mobile devices, printers, and copiers, network drives
• Familiarity with operating systems such as MS Windows11, Apple iOS, and Android
• Familiarity with MS products such as Word, Excel, PowerPoint, Outlook, Visio, and Lync
• Familiarity with browsers such as Edge, Google Chrome, and Safari.
• Valid driver's license, an acceptable driving record, and the ability to occasionally travel overnight

Experience providing computer or help desk technical support would be a plus. ITIL Foundations and CompTIA A+ certifications would be preferred but are not required.

This position earns a competitive salary and has the opportunity to earn more based on skill set and experience. We provide excellent benefits, including comprehensive health offerings, a 401(k) with a company match, an employee stock ownership plan, a quarterly incentive bonus program, continuing education opportunities, and a health and wellness reimbursement program.

Established in 1973, we became a leader in civil engineering, land surveying, and landscape architecture by approaching each project with the same objectives: to help our clients streamline their processes, create efficiencies, avoid costly mistakes, and drive revenue to their bottom line. With offices from coast to coast and a dedicated team of more than 180 professionals, we are a diverse, deeply experienced, and inclusive firm ready to help our clients take advantage of every opportunity that comes their way. We employ hard-working people who want to develop and grow along with our company. We also want to help our employees and their families lead healthy, balanced lives. Therefore, we provide affordable coverage that promotes wellness beyond basic healthcare. By offering competitive pay, excellent benefits, and ongoing training, we foster a supportive environment where our team can excel. Most importantly, we aim to give our employees the opportunity to do what they do best every single day.