IT Manager

We are seeking a dynamic and technically skilled IT Manager with strong expertise in a variety of software applications including Microsoft 365 and Cisco networking technologies to oversee and support the organization's IT infrastructure and daily technology operations. This hands-on leadership role combines team supervision with active technical involvement to ensure secure, reliable, and scalable systems across the organization., IT Operations & Team Management:

• Manage the day-to-day operations of the IT department, including network infrastructure, systems administration, and end-user support.
• Supervise and support IT staff, including network engineers, system administrators, and desktop support personnel.
• Assist in prioritizing IT initiatives and implementing technology solutions that support organizational needs.
• Coordinate with vendors and service providers for hardware, software, and support services.
• Maintain IT documentation, inventory, policies, and standard operating procedures.
• Ensure network uptime, system reliability, backup processes, and disaster recovery readiness.

Technical & Hands-On Responsibilities:

• Configure, install, and maintain Cisco routers, switches (Catalyst, Nexus), firewalls (ASA, Firepower), and wireless infrastructure (Cisco Meraki or WLC).
• Design and support secure Layer 2/3 networks, VLANs, VPNs, QoS, and routing protocols such as EIGRP, OSPF, and BGP.
• Troubleshoot and resolve complex network, connectivity, and infrastructure issues.
• Manage and support access control systems, including Verkada.
• Support Cisco Unified Communications (CUCM), fax server systems, and video conferencing platforms such as Zoom.
• Assist with IT security administration including firewall management, access controls, endpoint protection, and threat mitigation.

Infrastructure & Compliance:

• Support compliance efforts related to applicable standards and security requirements (e.g., HIPAA, PCI).
• Monitor network performance and recommend improvements to optimize reliability and efficiency.
• Assist with infrastructure upgrades, system implementations, and ongoing maintenance projects.
• Support virtualization, cloud connectivity, and network monitoring tools.

Do you have experience in Voice over internet protocol (VoIP) configuration?, Do you have a Bachelor's degree?, The ideal candidate will have experience managing IT operations and support teams while personally configuring, maintaining, and troubleshooting software, hardware, network systems, and related technologies., * Bachelor's degree in Information Technology or equivalent combination of education and relevant professional experience, Computer Science, or related field preferred.

• 5+ years of progressive IT experience, including prior supervisory or management experience preferred.
• Strong hands-on experience with Cisco networking equipment and platforms.
• Cisco certifications preferred (e.g., CCNA, CCNP).
• Experience supporting enterprise networking, cybersecurity, VoIP, and IT infrastructure environments.
• Familiarity with virtualization platforms (VMware, Hyper-V), cloud environments (Azure, AWS), and network monitoring tools (Cisco Prime, SolarWinds, etc.).
• Strong troubleshooting, organizational, communication, and leadership skills.
• Strong Experience working with Microsoft Platforms including Microsoft 365

Physical Demands & Work Environment:

• Must be comfortable working onsite daily in a facility with service dogs.
• Able to operate standard office equipment.
• Professional office environment, with dogs, dog dander and animal hair
• This is a full-time, onsite, position that requires flexibility. A typical work week will be 40 hours and may include weekends and evenings. Required attendance at events and/or emergencies may require longer hours or evening work.

Liberty Dogs is a premier Service Dog training program whose goal is to empower Veterans with disabilities to lead more independent and fulfilling lives - enhancing their well-being through the unconditional support that Liberty Service Dogs provide. Located on a 27-acre campus, it includes a training facility, dog housing, an administrative and multipurpose building, and accommodations for Veterans staying on campus to train with their Liberty Service Dogs., At Liberty Dogs Foundation, we live by a simple truth: We take care of those who have taken care of our great nation. This role is your opportunity to shape a program that will set a national standard in Veteran wellness and service dog partnerships-changing lives, one Veteran and one dog at a time.