IT Generalist

We are seeking a dynamic and proactive IT Generalist to join our team! In this role, you will provide broad technical support across the organization, keeping day-to-day technology running smoothly. This is a hands-on role covering everything from end-user support and hardware setup to network maintenance and basic system administration. The ideal candidate is a versatile problem-solver who can juggle a range of tasks and explain technical issues clearly to non-technical staff., Provide first- and second-line support for hardware, software, and network issues, both in person and remotely.

• Set up, configure, and maintain workstations, laptops, printers, and peripherals.
• Administer user accounts, permissions, and access across core systems (e.g., Microsoft 365, Active Directory, Entra ID…).
• Monitor and maintain network infrastructure, including routers, switches, Wi-Fi, and basic firewall configuration.
• Install, update, and troubleshoot operating systems and business applications.
• Perform routine backups and assist with data recovery as needed.
• Support cybersecurity efforts, including patching, antivirus management, and helping enforce IT policies.
• Maintain accurate inventory of hardware, software licenses, and IT assets.
• Document procedures, solutions, and recurring issues in the IT knowledge base.
• Assist with onboarding and offboarding of employees from a technology standpoint.
• Escalate complex issues to senior staff or vendors and follow through to resolution., Join us as an IT Generalist to be at the forefront of our technological evolution! Your dedication will empower our organization by ensuring reliable systems operation while fostering a collaborative environment that encourages growth. We're excited to see how your expertise can make a difference in our vibrant team!

Do you have experience in Productivity software?, Do you have a Associate's degree?, * 2+ years in an IT support or generalist role.

• Working knowledge of Windows environments, Microsoft 365, and common business software.
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Strong troubleshooting skills and a methodical approach to problem-solving.
• Excellent communication skills, with the ability to explain technical concepts to non-technical users., * Associate's or Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
• Relevant certifications (CompTIA A+, Network+, or Microsoft certifications).
• Experience with help desk ticketing systems.
• Exposure to cloud services, basic scripting, or endpoint management tools.

Key Competencies

• Adaptability and willingness to handle a wide variety of tasks.
• Strong organizational skills and attention to detail.
• A customer-service mindset and patience under pressure.

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Flexible schedule, * 401(k)
• 401(k) matching
• Flexible schedule
• Health insurance
• Paid time off