Salesforce CRM Analyst

Assessment & Business Analysis

• Conduct detailed assessments of the current Salesforce Sales Cloud environment and identify opportunities for optimization and enhancement.
• Analyze existing business processes and align them with Salesforce capabilities and best practices.
• Evaluate business requirements and recommend scalable CRM and CPQ solutions.

Functional Design & Documentation

• Develop comprehensive business blueprints and functional solution designs.
• Create process flow diagrams, workflow mappings, and integration documentation.
• Translate business requirements into functional specifications, user stories, and technical requirements.
• Ensure solution designs align with organizational goals and project objectives.

Stakeholder Collaboration

• Partner with business stakeholders, subject matter experts (SMEs), and cross-functional teams to gather and document requirements.
• Facilitate workshops, discovery sessions, and design reviews.
• Collaborate closely with technical teams to ensure proposed solutions are feasible, scalable, and aligned with Salesforce architecture standards.

Project Leadership & Delivery

• Lead functional workstreams for Salesforce Sales Cloud, PRM, and SAP CPQ initiatives.
• Ensure project deliverables are completed on time, within scope, and meet business expectations.
• Provide guidance on Salesforce best practices and industry standards.
• Support system testing, functional validation, and User Acceptance Testing (UAT).
• Assist with issue resolution, change management, and deployment activities.

Continuous Improvement

• Monitor system performance and user adoption following implementation.
• Recommend enhancements to improve business processes and platform efficiency.
• Stay current with Salesforce platform updates, new features, and emerging CRM technologies.

Do you have experience in Stakeholder relationship building?, Do you have a Bachelor's degree?, * Bachelor's degree in Information Systems, Business, or a related field; Master's degree preferred

• 7+ years of experience working with Salesforce, including significant experience in Salesforce Sales Cloud and PRM.
• Proven experience in conducting functional assessments, designing business blueprints, and process flow mapping within Salesforce Sales Cloud and PRM.
• Strong experience in gathering and analyzing business requirements and translating them into technical specifications for Salesforce Lightning.
• Expertise in Salesforce Sales Cloud and PRM and configuration of CRM functionalities to meet complex business needs.
• Ability to work in a dynamic, project-based environment with tight deadlines.
• Salesforce Sales and Cloud and PRM certifications are highly desirable.

Key Skills

• Salesforce Sales Cloud
• Salesforce Lightning
• Salesforce PRM
• SAP CPQ
• Business Process Analysis
• Functional Design
• Requirements Gathering
• User Stories & Technical Specifications
• Process Mapping & Documentation
• CRM Strategy & Optimization
• User Acceptance Testing (UAT)
• Stakeholder Management
• Agile Methodologies, * Sales Cloud : 7 years (Required)
• PRM: 7 years (Required)
• SAP CPQ: 1 year (Preferred)

3.63.6 out of 5 stars Remote $40 - $45 an hour - Contract