Technical Support Advisor (Danish-speaking) On Site - Audiovisual entertainment TV02

Convergys is looking for a Technical Support Advisor (Danish-speaking) to join our team in Benalmádena. In this role, you will provide support for audiovisual entertainment, addressing complex technical queries from customers both via phone and email., * Answer and solve technical questions from customers.

• Identify customer technical issues through effective questioning.
• Provide high-quality customer service based on technical knowledge.
• Document customer interactions to ensure service quality.
• Stay updated on new developments in technical areas., * In a correct, customer friendly and efficient manner answer and/or solve complex technical questions or problems posed by customers via telephone or email.
• Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions.
• Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.
• Per customer contact gather and document all relevant information into the system to insure a high level of service is delivered.
• Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.

The ideal candidate will have a strong command of Danish and advanced English skills, along with knowledge of consumer electronics and network architecture. We offer a full-time contract with competitive salary and bonuses, as well as comprehensive training and career development opportunities., * Proficient or bilingual in Danish and advanced in English.

• Completed ICT training required.

• Knowledge of network architecture and consumer electronics.

• Good MS Office skills mandatory.

• Service-oriented with good communication skills., Danish proficiency English advanced level Knowledge of network architecture MS Office proficiency Customer service orientation, Location and language requirements: ESP Benalmádena Costa - Plaza Solymar, C.C. Benalmar Local 12; Language Requirements: Danish (Required), English; Time Type: Full time., * Have a proficient or bilingual level of Danish and advanced level of English.

• Have a completed ICT training.

• Have knowledge of network architecture and Consumer Electronics products (wireless audio, smart displays, etc.).

• Have a good understanding of the MS Office environment is essential.

• Are service orientated, accurate, analytical, communicative and have a good telephone etiquette.

Preferred

• A strong technical affinity, experience in technical field.
• Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environment.

What's in it for you

• Full-time 39 hours/week permanent contract: Schedule 09:00-18:00 Monday-Friday.
• Salary 24,863 euros gross/year + up to 1,800 euros gross/year in bonus.
• Central office location in Benalmadena.
• Full paid training on the company and the project you'll be working on.
• Career development programs, specialized courses, and language classes.

Mission:  

We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.

About Concentrix:  

We’re a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!

Company Overview:  

In a world full of average, we stand out. We believe experience is everything. Period.  To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people.