CRM Consultant & Dynamics 365

• Consult and advise clients on uses of technology to solve business problems.
• Develop applications, complex code, and conduct application testing.
• Write technical specifications and ensure requirements are understood.
• Prototype, configure, and test business processes.
• Measure and test project quality using key performance indicators.

Conocimientos

Dynamics CRM Customer Service Unified Service Desk Typescript Javascript Client management skills Genesys CTI Integration, As a D365 Customer Engagement (CE) Developer, you'll be considered a learned professional that applies your subject matter expertise to design and implement CRM solutions for our clients across all phases of Avanade's projects. You'll solve problems using CRM solutions as you liaise between Avanade clients and project teams made up of Project Managers, Back-End and Front-End (UX) Architects, and other CE professionals. This role provides the opportunity to work for Microsoft's #1 partner with an unrivalled focus on personal development and training in both technology and softer consulting skills. Key Responsibilities

• Consult and advise our clients and internal stakeholders on uses of technology to solve business problems.
• Perform application development, complex code development, application testing, and component design.
• Write technical specifications and collaborate with the functional team to ensure requirements are understood.
• Prototype, configure, and test respective business processes.
• Enable the design of conceptual architecture and technical solutions.
• Use key performance indicators (KPIs) to measure and test the quality of projects.
• Improve your clients' business by identifying potential challenges and supporting continuous improvement through their CRM system.

Ideal candidates have experience with Dynamics CRM, strong analytical skills, and the ability to manage client relationships effectively. A Bachelor's degree in a relevant field is required. The position offers opportunities for personal development within a supportive environment., * Experience analyzing, designing, developing, implementing and maintaining Microsoft Dynamics CRM applications.

• Strong consulting skills and client-facing experience.
• Ability to work with customers to develop and manage action plans., Bachelor's degree in Computer Science or equivalent, * Proved experience on these technologies: Dynamics CRM Customer Service, Unified Service Desk.
• Desirable: Genesys CTI Integration.
• Experience analyzing, designing, developing, implementing and maintaining Microsoft Dynamics CRM and Power Platform application code.
• Typescript/Javascript.
• Plugins, custom actions.
• Power Automate/Workflows.
• Client management skills and the ability to work with customers to develop and manage an action plan.
• Collaborated with general teams on CE technology implementation and maintenance projects.
• Strong consulting skills and client-facing experience with an implementation partner and/or end user.
• Bachelor's degree, or its foreign equivalent, in Computer Science, Computer Engineering, Management Information Systems, or equivalent relevant work experience.

About you

• Analytical, curious, agile.
• Team player and good communicator.
• Problem-solver, patient, quality-driven.
• Self-motivating.
• Innovative mindset.

Avanade ist ein führender Anbieter von digitalen Services, Business- und Cloud-Lösungen sowie designorientierten Anwendungen. Unsere Spezialisten entwickeln auf Basis des Microsoft-Ökosystems für jeden einzelnen Kunden die optimale Lösung. Avanade steht für frisches und modernes Denken und verfügt über ein ausgeprägtes Technologie-, Business- und Branchenwissen. Das macht uns zum Wegbereiter der digitalen Transformation mit dem Ziel: Wachstum für unsere Kunden – und deren Kunden.