IT Operational Support Supervisor

The Hybrid Cloud Operations Supervisor leads a managed services team responsible for the day-to-day operation and support of a mission-critical hybrid cloud environment. The environment is primarily hosted in Microsoft Azure, with integrated on-premises data centers supporting enterprise and industrial workloads critical to the success of the company.

This role serves as the primary operational interface between Hybrid Cloud Engineering and Hybrid Cloud Operations, ensuring that engineered solutions can be effectively supported in production. The supervisor also acts as a key coordination point with the enterprise teams responsible for full-stack observability, incident response, and the unified command center, ensuring hybrid cloud services are visible, monitored, and supported during incidents and major events.

The role focuses on operational execution, customer service, and reliability, translating established standards and procedures into consistent daily support. Through effective incident handling, service coordination, and team leadership, the supervisor helps support business continuity and reduces operational risk across the hybrid cloud environment., * Oversees daily team operations, providing guidance, mentorship, and technical support to ensure productivity and minimize downtime; manages recruitment, development, retention, and performance to build a strong team.

• Monitors and maintains IT systems, ensuring proper documentation, compliance, and adherence to standards.
• Collaborates with internal peers and business partners to address technology challenges and implement continuous improvement initiatives.
• Leads daily operations for Enterprise IT Infrastructure driving reliability and delivering value.
• Leads the Managed Services team in delivering proactive IT support, system monitoring, incident resolution, and problem management across multiple environments.
• Implements IT service management (ITSM) practices to ensure consistent, high-quality service delivery and experience-level objectives/agreements (XLOs/XLAs) to measure performance and guide outcomes aligned to business goals.
• Coordinates escalations and collaborate with internal teams and vendors to resolve complex technical issues efficiently.
• Develops and maintains documentation, standard operating procedures, and performance metrics to support operational excellence and team training.
• Owns and executes lifecycle management of IT assets, including procurement, deployment, tracking, maintenance, and decommissioning, to ensure compliance, cost control, and operational efficiency., * Continuous Improvement Mindset - Identifies and leads opportunities for continuous improvement and value creation, both incremental and large-scale.
• Data-Driven Decision Making - Applies data to make informed decisions with a priority on using real-time data, analytics, and insights to optimize operations, improve safety, and enhance the company's competitive edge.
• Digital Awareness - Actively explore, learn, and implement emerging digital tools, technologies, and trends. Involves seeking out new information, asking insightful questions, and testing innovative approaches to understand how digital solutions can create value, improve processes, or enhance experiences. Demonstrates openness to change, continuous learning, and adapting to the evolving digital landscape.
• Energizing the Organization - Creates a purposeful, engaged, optimistic workforce.
• Influencing Others - The ability to garner support for initiatives by gaining the respect of others and inspiring trust and confidence.
• Ongoing Learning & Self-Development - Regularly determines new areas for learning and acquires strategies and best practices for gaining/improving knowledge, behaviors, and skills.
• Results Driven - Drives operational and process excellence and innovative behavior by empowering others, collaborating, taking appropriate risks, making timely decisions, and holding people accountable for results.
• Selecting and Developing People - Recognizes and selects high caliber talent, accurately assesses abilities and potential, coaches to develop capabilities and builds high- performing teams.
• Strategic Outlook - Examines issues, generates ideas, creates future scenarios, and develops plans with a long-term perspective. Ensures short-term goals support long-term strategy and that organizational/functional strategy aligns with and supports MPC's overall business strategy.

As an energy industry leader, our career opportunities fuel personal and professional growth.

• Bachelor's Degree in Computer Science, Information Technology, Cybersecurity, Management Information Systems, Engineering, Business, or other computer-related degree required.
• Eight (8) or more years of diversified IT experience.
• Certified CompTIA A+, CompTIA Network+, CompTIA Security+ and/or HDI Support Center Director preferred.
• Certified Hardware Asset Management Professional (CHAMP) or Certified IT Asset Manager (CITAM) preferred.
• Certified: Microsoft Modern Desktop Administrator Associate preferred.
• Certified Information Systems Security Professional (CISSP) or Certified Information Security Manager (CISM) preferred.
• Cisco Certified Network Professional (CCNP) preferred.
• Certified ITIL v4 Foundation preferred.
• Certified Lean Six Sigma preferred.
• Managing ticketing systems (e.g., ConnectWise, ServiceNow) preferred.
• PC management, mobile device management, networking, cloud services (especially Microsoft 365 and Azure), and cybersecurity best practices preferred.
• IT service management (ITSM) processes and tooling preferred.
• Tier 1 - Tier 3 IT support services (Service Desk, Deskside Services, Field Services, Application Support Services) preferred.
• Experience with: IT Infrastructure support services (on-prem and cloud compute and governance, SASE, Zero-Trust, Network management, Security management) preferred.
• Hardware/software lifecycle management, vendor management, and procurement processes preferred.
• Compliance frameworks (e.g., SOX, HIPAA, ISO 27001) and software license management preferred.
• Automation platforms, AIOps, and observability tools (e.g., Splunk, ServiceNow, Dynatrace, SolarWinds) preferred.
• Leading incident management, disaster recovery planning, and business continuity operations preferred.
• Managed service provider engagements preferred.

Skills

• Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new
• approaches, and collaborating with others to make the change successful.
• Authentic Communicator - Expresses ideas and information, both verbally and in writing, clearly and credibly. Listens to understand and fosters constructive dialogue.
• Business Acumen - Applies knowledge of MPC's business, industry, and the marketplace to advance the
• organization's goals. Makes decisions and recommendations clearly linked to MPC's strategy.

At MPC, we're committed to being a great place to work - one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment., Resources Department, at talentacquisition@marathonpetroleum.com . Please specify the reasonable accommodation you are requesting, along with the job posting number in which you may be interested. A Human Resources representative will review your request and contact you to discuss a reasonable accommodation. Marathon Petroleum offers a total rewards program which includes, but is not limited to, access to health, vision, and dental insurance, paid time off, 401k matching program, paid parental leave, and educational reimbursement. Detailed benefit information is available at https://mympcbenefits.com .The hired candidate will also be eligible for a discretionary company-sponsored annual bonus program. Equal Opportunity Employer: Veteran / Disability We will consider all qualified Applicants for employment, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws. In reviewing criminal history in connection with a conditional offer of employment, Marathon will consider the key responsibilities of the role. About Marathon Petroleum Corporation Marathon Petroleum Corporation (MPC) is a leading, integrated, downstream energy company headquartered in Findlay, Ohio. The company operates the nation's largest refining system. MPC's marketing system includes branded locations across the United States, including Marathon brand retail outlets. MPC also owns the general partner and majority limited partner interest in MPLX LP, a midstream company that owns and operates gathering, processing, and fractionation assets, as well as crude oil and light product transportation and logistics infrastructure.