Junior Network Engineer

We are seeking a Junior Network Engineer to provide hands-on technical support with a strong focus on network-related troubleshooting, configuration, and deployment. This role requires excellent problem-solving skills, the ability to engage with subject matter experts (SMEs) and offshore teams, and the discipline to complete tasks within assigned shift hours while maintaining clear communication with customers., · Provide support for end users, with emphasis on network-related issues.

· Participate in and follow network troubleshooting discussions, escalating when necessary.

· Engage with SMEs, offshore resources, and team members to resolve complex technical problems.

· Manage ServiceNow tickets, ensuring timely updates and resolution according to SLA.

· Communicate effectively with customers through email and status reports.

· Support deployment, configuration, and maintenance of desktop systems and network-connected devices.

· Maintain focus on team-wide issues and contribute to knowledge sharing.

· Participate in an on-call rotation every other weekend to provide after-hours support.

Do you have experience in Ticketing system technical support?, · Minimum 3+ years of networking experience, preferably in a Cisco environment.

· Strong understanding of Cisco Routing and Switching (CCNA preferred).

· Hands-on experience with ServiceNow, Slack, or similar ITSM ticketing platforms.

· Familiar with Slack channel monitoring.

· Familiarity with desktop support processes, including troubleshooting hardware, software, and network connectivity issues.

· Ability to interpret and apply basic network design principles across access, distribution, and core layers.

Professional Accreditations (preferred):

· Cisco Certified Network Associate (CCNA) - Routing & Switching.

Nice-to-Have Skills:

· Strong communication, technical, and interpersonal skills for customer-facing support.

· Troubleshooting L1/L2 IT issues (hardware, software, networking basics)

· ServiceNow ticket management and documentation

· Slack-based support and real-time issue triage

· Experience with fiber path planning, cabling, and rack-mounted hardware installation.

· Proficiency with Cisco CLI commands.

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Be You. With Us. Merge IT is an equal opportunity employer. We value diversity in all forms and are committed to creating a workplace where everyone can thrive. All employment is subject to verification of eligibility to work in the U.S. per federal law.

Your next opportunity starts here. Let's make it happen.

Pay: $31.00 per hour

Benefits:

• Health insurance