AI Agent Developer

AI Agent Design & Development

• Develop intelligent agents that perform tasks, execute workflows, and interact with business systems., + Monitor agent performance and execution outcomes.

• Conduct testing, validation, and troubleshooting activities.

• Improve response quality, reliability, and task completion rates.

• Optimize agent workflows for scalability and efficiency.

Governance, Security & Compliance

• Support the responsible deployment of AI agent solutions.

• Implement safeguards and controls for agent operations.

• Ensure compliance with organizational security requirements.

• Maintain documentation, standards, and operational procedures.

• Support AI governance and risk management initiatives.

Innovation & Continuous Improvement, Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

We are seeking an innovativeAI Agent Developerto design and build intelligent AI agents capable of automating tasks, orchestrating workflows, and enhancing business operations. This role focuses on creating autonomous and semi-autonomous systems that leverage Large Language Models, enterprise data, and external applications to deliver intelligent outcomes. The successful candidate will help drive the next generation of AI-powered automation by developing scalable, reliable, and business-focused agent solutions., All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Bachelor's Degree in Computer Science, Software Engineering, Information Technology, Artificial Intelligence, or a related field.

• Minimum 3 years of software development experience.

• Experience building AI-powered applications, intelligent systems, or workflow automation solutions.

• Strong proficiency in Python and API development.

• Understanding of Large Language Models (LLMs) and Generative AI technologies.

• Experience integrating applications through APIs, web services, and third-party platforms.

• Knowledge of agent architectures, orchestration frameworks, and automation concepts.

• Experience designing scalable and maintainable software solutions.

• Understanding of prompt engineering principles and AI workflow design.

• Familiarity with cloud platforms and deployment environments.

• Strong troubleshooting, analytical, and problem-solving skills.

• Excellent collaboration and communication abilities.

Nice to Have

• Experience with CrewAI, LangGraph, AutoGen, OpenAI Agents, or similar frameworks.

• Experience implementing Retrieval-Augmented Generation (RAG) architectures.

• Knowledge of vector databases and semantic search technologies.

• Experience with workflow automation platforms.

• Familiarity with Docker, Kubernetes, and containerized deployments.

• Understanding of AI governance and responsible AI principles.

• Experience building multi-agent systems.

• Exposure to MLOps and AI operations practices., + Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization., At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment., MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI