IT Support Engineer - III

• Serve as the escalation point for Level 1 and Level 2 technicians, resolving complex technical issues efficiently
• Design, implement, and maintain network infrastructure including firewalls, switches, and wireless systems (Cisco/Meraki experience a plus)
• Manage and support Microsoft 365, Azure AD, and on-premise Active Directory environments
• Administer virtualization platforms (VMware, Hyper-V)
• Handle server builds, migrations, and ongoing maintenance
• Respond to and resolve escalated tickets within SLA commitments using ConnectWise
• Build and maintain automations using Rewst to streamline internal and client-facing workflows
• Leverage Augmentt to manage, audit, and optimize Microsoft 365 SaaS environments
• Participate in on-call rotation for after-hours support as needed
• Document configurations, procedures, and network changes thoroughly
• Proactively identify risks and recommend improvements to client environments

Do you have a valid Driver's License license?, Do you have experience in Windows?, * 5+ years of hands-on IT experience, with at least 2 years in an MSP environment

• Strong troubleshooting skills across Windows Server, networking, and cloud platforms
• Experience with Microsoft 365 administration and Azure
• Solid understanding of networking fundamentals (TCP/IP, VLANs, routing, VPN)
• Familiarity with ConnectWise Manage or similar PSA/RMM platforms
• Hands-on experience with Rewst for workflow automation and process orchestration
• Experience with Augmentt for SaaS management and Microsoft 365 visibility
• Excellent communication skills - you'll be client-facing at times
• Ability to manage multiple priorities in a fast-paced environment

Bonus Points For:

• Cisco/Meraki certifications or hands-on experience
• Security certifications (CompTIA Security+, CISSP)
• Experience managing hardware EOL planning and migrations
• Familiarity with AI tools and how to apply them in an MSP context - whether for automation, documentation, or improving service delivery
• Prior experience building AI-assisted workflows or prompting tools like ChatGPT/Claude into day-to-day operations

Pulled from the full job description

• Health insurance
• Retirement plan
• Paid time off
• Dental insurance
• Paid holidays, * Salary: $95,000 - $105,000 depending on experience
• Health and dental insurance
• Paid time off + holidays
• Certification reimbursement and training budget

Why Join Us

At Crescent Tek, you won't be a ticket monkey. You'll have real ownership over client environments, room to grow, and a team that values your expertise. We embrace modern tooling - including automation and AI - so you'll be working smarter, not just harder. If you're tired of being underutilized and want to work somewhere your skills actually matter - we'd love to talk.

Crescent Tek is a growing Managed Service Provider serving businesses across the greater New Orleans area. We're committed to delivering enterprise-grade IT solutions with a personal touch - and we're looking for a sharp, experienced Level 3 Engineer to join our team.