IT Support Specialist

As an IT Support Specialist, you'll play a critical role in keeping Natura's operations running efficiently across our entire organization. You'll be the first point of contact for technical support while helping maintain the systems, devices, networks, and applications that power a highly integrated manufacturing and distribution environment.

This role extends far beyond traditional help desk support. You'll work across a diverse technology stack that includes cloud services, endpoint management, networking, security, ERP systems, workflow automation, manufacturing operations, and business intelligence tools. Every day presents new challenges, new systems to learn, and opportunities to improve how technology supports the business.

You'll troubleshoot technical issues, deploy and manage devices, strengthen security controls, support business-critical applications, and contribute to projects that improve efficiency across the organization. Whether you're onboarding a new employee, diagnosing a network issue, deploying an application, or supporting infrastructure upgrades, your work will have a direct impact on the success of the company.

The ideal candidate is curious, resourceful, and energized by solving problems. They enjoy learning new technologies, taking ownership of challenges, and helping others succeed through technology.

If you're looking for an opportunity to build your skills across systems administration, networking, cloud technologies, automation, and cybersecurity while supporting a rapidly growing organization, we'd love to meet you., * Build, configure, deploy, and troubleshoot Windows and macOS systems.

• Provide first-line support for hardware, software, and peripheral issues across the organization.
• Administer user accounts, permissions, and access controls within Google Workspace, including onboarding, offboarding, group management, Org Unit administration, MFA enrollment, and account recovery.
• Enroll, configure, and manage company devices through Hexnode MDM while troubleshooting device policy issues.
• Support and maintain printers across the organization, including Zebra label printers used for compliance and track-and-trace operations.
• Diagnose and resolve wired and wireless network connectivity issues; coordinate with vendors and service providers when necessary.
• Maintain accurate IT documentation, asset inventories, and system records.
• Assist with software deployments, system upgrades, and infrastructure improvement projects.
• Support and help enforce security best practices including multi-factor authentication, access reviews, device compliance, and user access controls.
• Contribute to process improvements that enhance reliability, efficiency, and user experience., This job operates in a GMP manufacturing plant setting. While working in this environment employees will be required to wear appropriate protective gowning (provided uniform scrubs) and equipment. While working in this environment, employees are required to operate, maintain, and clean large scale packaging equipment including automated packaging equipment and ancillary equipment. While working in this environment, employees will be exposed to cannabis, cannabis concentrates, cannabis products, and terpenes and may also be exposed to the following: extreme temperatures (as low as -80 Fahrenheit)dust and fine particulate, loud and/sustained noise, pinching and/or crushing hazards food allergens, high pressure systems, including inert and volatile gases.

In addition to the conditions above, the working environment also includes basic professional office equipment such as desks, mobile workstations, computers, phones and other office equipment.

Physical Requirements

While performing the duties of this job employees will be required to walk, stand for sustained periods, and lift and carry at least 50 pounds. Employees will be required to use hands, fingers and arms to grasp, pull, twist, reach, and push as needed to operate basic tools such as wrenches, screwdrivers, torque wrenches, etc. Employees must be able to push, pull, and stop carts and trolleys. Employees must be able to see, hear, and communicate basic operational and safety instructions. Employees may be required to lay on the floor or climb stairs. Employees may be required to wear hearing, eye, respiratory, hot/cold, or fall protection.

This position is regularly exposed to raw cannabis flower and other cannabis derived materials and products.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Do you have experience in macOS administration?, * Strong troubleshooting skills and a passion for solving technical problems.

• Excellent written and verbal communication skills.
• A service-oriented mindset and ability to support both technical and non-technical users.
• Comfort working independently while collaborating with cross-functional teams.
• Strong organizational skills and attention to detail.
• Confidence leveraging AI tools to improve productivity while exercising sound judgment and verification of results.
• A continuous learning mindset and curiosity about new technologies.

Bonus Points If You've Worked With

• Google Workspace Administration
• Hexnode or other Mobile Device Management (MDM) platforms
• Odoo ERP
• Cloudflare (DNS, CDN, Zero Trust)
• SQL and PostgreSQL
• pfSense, Tailscale, and managed wireless environments
• n8n or workflow automation platforms
• Proxmox virtualization
• Mailgun or transactional email services
• Metabase, Snowflake, or data warehouse platforms
• Zebra printers, ZPL scripting, and label design
• WordPress administration and basic web design
• Google Cloud Platform or similar cloud environments

Pulled from the full job description

• Health insurance
• Vision insurance
• Dental insurance, $23-$28 DOE

Natura embraces diverse perspectives, and we value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.

Location - Sacramento - CA - 8280 Elder Creek Rd

Pay: $23.00 - $28.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

From California to the world, Natura is building the infrastructure powering the future of cannabis. The cannabis industry is evolving at an incredible pace, but behind every successful brand is a complex network of people, technology, manufacturing, logistics, and operations that must work together flawlessly. Natura exists to bring that complexity under one roof. We're building a world-class, vertically integrated platform that enables cannabis brands to launch, scale, and thrive with confidence. By combining cultivation, manufacturing, distribution, and delivery into a single ecosystem, we're creating the operational foundation for one of the fastest-growing industries in the world. Our vision is bold: to transform the world through cannabis. We believe the entrepreneurs, innovators, and operators shaping this industry deserve more than fragmented solutions. They deserve a platform built for growth. Natura provides the infrastructure, expertise, technology, and operational excellence that allow great brands to focus on what they do best-creating products consumers love. At the heart of that mission is our Sacramento campus: a state-of-the-art facility where technology, manufacturing, logistics, and innovation come together to create a seamless end-to-end supply chain. Every day, teams across multiple disciplines collaborate to move products from concept to consumer with speed, precision, and consistency. We're not just building a cannabis company. We're building the platform helping define the future of an industry.